Spirit Airlines reviews: complaints, praise and verdict
Spirit Airlines
Data as of October 27, 2026. Review analysis of 300 reviews generated May 6, 2026.
By the numbers (App Vulture estimates, data as of October 27, 2026)
Estimates come from App Vulture's chart-rank model, confidence medium; see how the estimate works.
Analysis Summary
Users frequently criticize Spirit Airlines for high fees for basic services and technical issues with their app, despite praising the affordable flight prices. The freemium model is viewed negatively, contributing to mixed user sentiment and medium risk for the app's viability.
Rating Distribution
Pain Points
-
pricing
· 11.7% of reviews
Concerns about the cost of additional services and fees
-
app glitches
· 6.0% of reviews
Issues with the app's functionality
-
flight status
· 13.7% of reviews
Problems with flight changes and cancellations
-
ease of booking
· 8.7% of reviews
Difficulty in booking flights
-
flight check-in
· 7.3% of reviews
Issues with the check-in process
-
free carry-on
· 5.0% of reviews
Expectations for free carry-on luggage
-
app crashes
· 3.7% of reviews
App crashes during use
Praised Features
-
pricing
· 14.0% of reviews
Affordability of flights
-
check-in
· 5.0% of reviews
Ease of the check-in process
Feature Requests
-
saving passenger details
· 0.7% of reviews
Ability to save passenger details for future use
Bug Reports
-
app crashes
· 3.7% of reviews
App crashes during use
-
passport scanning
· 1.3% of reviews
Issues with passport scanning during booking
Competitive Position
Spirit Airlines is positioned as a low-cost carrier but faces criticism for high fees and service issues, which may affect its market position.
Frequently asked questions about Spirit Airlines
What do Spirit Airlines users complain about most?
The most common complaint in Spirit Airlines reviews is flight status (13.7% of reviews), followed by pricing (11.7% of reviews) and ease of booking (8.7% of reviews). Problems with flight changes and cancellations.
What do users like about Spirit Airlines?
Users praise Spirit Airlines most for pricing (14% of reviews), then check-in (5% of reviews). Affordability of flights.
Is Spirit Airlines worth it?
Yes for most users: Spirit Airlines holds a 4.8 rating from 2,071,138 ratings. Users frequently criticize Spirit Airlines for high fees for basic services and technical issues with their app, despite praising the affordable flight prices. The freemium model is viewed negatively, contributing to mixed user sentiment and medium risk for the app's viability. Reviews describe pricing as positive. The main reason users leave is pricing.
How many monthly downloads does Spirit Airlines have?
Spirit Airlines gets about 490K downloads per month, according to App Vulture's chart-rank estimate (medium confidence, data as of October 27, 2026).
Similar Apps
Looking for Alternatives?
See the best alternatives to Spirit Airlines, with pricing comparisons and feature breakdowns.
Browse Apps Like Spirit Airlines