American Airlines reviews: complaints, praise and verdict
American Airlines
Data as of October 23, 2026. Review analysis of 100 reviews generated October 23, 2026.
By the numbers (App Vulture estimates, data as of October 23, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The American Airlines app is highly praised for its user-friendly interface and convenient features like mobile boarding passes and flight booking. However, it struggles with critical bugs causing crashes and login issues, as well as negative customer service experiences, leading to user frustration and potential churn. The app's freemium model with ads is generally accepted but not without complaints.
Rating Distribution
Pain Points
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customer service
· 1.0% of reviews
Issues related to customer service experiences.
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bugs
· 8.0% of reviews
Technical issues or bugs within the app.
Praised Features
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user-friendly interface
· 34.0% of reviews
Ease of navigation and overall usability.
-
Mobile Boarding Pass
Availability and convenience of mobile boarding passes.
-
Flight Booking
· 13.0% of reviews
Ease and efficiency of booking flights through the app.
Feature Requests
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Veterans Discounts
Requests for discounts or special offers for veterans.
Bug Reports
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App Crashes
· 7.0% of reviews
Instances where the app crashes unexpectedly.
-
Login Issues
· 3.0% of reviews
Problems with logging into the app.
Competitive Position
The American Airlines app is praised for its user-friendly interface and useful features but faces competition from other airlines with more stable apps and better customer service.
Frequently asked questions about American Airlines
What do American Airlines users complain about most?
The most common complaint in American Airlines reviews is bugs (8% of reviews), followed by customer service (1% of reviews). Technical issues or bugs within the app.
What do users like about American Airlines?
Users praise American Airlines most for user-friendly interface (34% of reviews), then Flight Booking (13% of reviews) and Mobile Boarding Pass (0% of reviews). Ease of navigation and overall usability.
Is American Airlines worth it?
Yes for most users: American Airlines holds a 4.8 rating from 1,720,681 ratings. The American Airlines app is highly praised for its user-friendly interface and convenient features like mobile boarding passes and flight booking. However, it struggles with critical bugs causing crashes and login issues, as well as negative customer service experiences, leading to user frustration and potential churn. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does American Airlines have?
American Airlines gets about 560K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 23, 2026).
