Microsoft Outlook — Reviews & Insights
Microsoft Corporation
Analysis Summary
Microsoft Outlook is widely praised for its organizational features and integration capabilities, but users frequently express frustration with the forced activation of Copilot and occasional...
Rating Distribution
Pain Points
-
Copilot integration
· 17.7% of reviews
Issues related to the forced activation and persistent re-enabling of Copilot
-
performance
· 18.7% of reviews
General performance issues including slow app loading and syncing problems
-
ux
· 8.7% of reviews
User interface issues including cluttered UI and missing features
-
search feature
· 1.7% of reviews
Problems with the search functionality.
-
Login issues
· 7.0% of reviews
Problems with logging into the app.
-
multiple email selection
· 7.3% of reviews
Issues with selecting and managing multiple emails
-
bugs
· 10.3% of reviews
General bugs affecting app functionality.
-
calendar widget issues
· 1.0% of reviews
Problems with calendar widget functionality.
-
App crashes
· 4.7% of reviews
Instances where the app unexpectedly closes or crashes
-
Organizational tools
· 2.3% of reviews
Issues with organizational features
-
integration
· 0.3% of reviews
Problems with integration with other services
-
user interface
· 0.7% of reviews
Issues with the user interface.
-
Email scheduling
· 4.7% of reviews
Problems with scheduling emails.
-
unsubscribe option
· 0.7% of reviews
Lack of an unsubscribe feature
-
Improved search
· 2.0% of reviews
Request for improved search functionality.
-
Flagging emails
· 1.7% of reviews
Issues with flagging emails.
-
spam control
· 2.0% of reviews
Problems with spam control.
-
ads
· 1.0% of reviews
Presence of ads.
Praised Features
-
email organization
· 21.0% of reviews
Features that help manage and organize emails efficiently
-
integration
· 1.0% of reviews
Seamless integration with other services and platforms
-
security
· 3.7% of reviews
Security features that protect user data
-
user interface
· 8.3% of reviews
The user interface of the app.
-
Copilot integration
· 15.3% of reviews
AI-assisted features provided by Copilot
Feature Requests
-
unsubscribe option
· 1.3% of reviews
Option to easily unsubscribe from unwanted emails
-
timed messaging
· 0.7% of reviews
Feature to schedule emails to be sent at a later time
-
template support
· 2.0% of reviews
Option to create and use email templates
Bug Reports
-
login
· 7.3% of reviews
Issues with logging into the app.
-
calendar sync
· 1.3% of reviews
Problems with calendar synchronization.
-
search
· 1.7% of reviews
Issues with the search functionality.
-
email selection
· 8.0% of reviews
Problems with selecting multiple emails.
-
spam control
· 2.0% of reviews
Problems with spam control.
Competitive Position
Microsoft Outlook maintains a strong market position due to its integration with Microsoft 365 and robust organizational tools, but faces competition from Gmail and Protonmail on ease of use and privacy.
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