Amex — Reviews & Insights

Name: Amex
Rating: 4.88 (4246751 reviews)

American Express

★ 4.88 (4.2M) Finance iOS Free

Or ask: Compare Amex to its top alternatives What do Amex users complain about most? Is Amex still actively maintained? Best-rated Amex alternative right now?

⚠ Sentiment Storm (moderate)

Rating

4.88

4.2M ratings

Reviews/Month

278

Trend: declining

Last Updated

Jan 20, 2026

v7.26.0

Days Since Update

101

Aging

Analysis Summary

Users generally praise American Express for its customer service, app functionality, and rewards program. However, there are notable pain points related to app crashes, payment errors, and customer...

Rating Distribution

5★

61.2%

4★

4.2%

3★

4.8%

2★

3.8%

1★

26.0%

Pain Points

Customer service · 5.7% of reviews
Issues with customer service interactions.
App functionality · 6.7% of reviews
Problems with the app's core functionalities.
Rewards · 1.3% of reviews
Issues with rewards program and point management.
ux · 6.3% of reviews
User experience issues.
functionality · 6.3% of reviews
General app functionality issues
notes option for receipts
Lack of receipt notes feature.
App crashes · 2.0% of reviews
App crashing issues.
Payment errors · 1.0% of reviews
Errors related to payment processing.
Rewards issues · 0.7% of reviews
Problems with rewards and benefits.
Face ID issues · 0.7% of reviews
Problems with Face ID authentication.

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Praised Features

Customer service · 20.3% of reviews
High-quality customer service.
App functionality · 27.7% of reviews
Effective and reliable app functionality.
Security · 9.3% of reviews
High-level security features.
Rewards · 18.0% of reviews
Valuable rewards and benefits.
User interface · 14.7% of reviews
Intuitive and user-friendly interface.

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Feature Requests

Receipt notes
Option to add notes to receipts.
Improved transaction tracking · 0.7% of reviews
Better transaction tracking features.
Reduced SMS codes · 0.7% of reviews
Fewer SMS verification codes.

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Bug Reports

App crashes · 2.3% of reviews
Application crashes.
Payment errors · 1.3% of reviews
Errors in payment processing.
Rewards issues · 1.0% of reviews
Problems with rewards and benefits.
Face ID issues · 1.0% of reviews
Problems with Face ID authentication.
App functionality · 6.3% of reviews
General app functionality issues

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Competitive Position

American Express holds a strong market position due to its well-established rewards program and customer service, but faces competition from newer banks focusing on modern app features and integration.

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