Amex reviews: complaints, praise and verdict
American Express
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The Amex app receives high praise for its customer service and app functionality, but faces criticism for app crashes, ads, and customer service issues. Users appreciate the security and ease of use, but some are frustrated by the presence of ads and technical problems.
Rating Distribution
Pain Points
-
Customer service
· 5.0% of reviews
Issues with customer service interactions
-
App functionality
· 14.0% of reviews
Problems with app performance and features
-
Rewards
· 2.0% of reviews
Issues with rewards and benefits
-
ads
· 2.0% of reviews
Presence of ads in the banking app
Praised Features
-
Customer service
· 22.0% of reviews
Highly rated customer service
-
App functionality
· 17.0% of reviews
Ease of use and app features
-
Security
· 1.0% of reviews
Security features
Feature Requests
-
Receipt notes
· 8.0% of reviews
Ability to add notes to receipts
Bug Reports
-
App crashes
· 8.0% of reviews
Application crashes
-
Payment errors
· 5.0% of reviews
Errors in payment processing
Competitive Position
American Express is perceived favorably for customer service and app functionality, but faces competition on app crashes and ads.
Frequently asked questions about Amex
What do Amex users complain about most?
The most common complaint in Amex reviews is App functionality (14% of reviews), followed by Customer service (5% of reviews) and Rewards (2% of reviews). Problems with app performance and features.
What do users like about Amex?
Users praise Amex most for Customer service (22% of reviews), then App functionality (17% of reviews) and Security (1% of reviews). Highly rated customer service.
Is Amex worth it?
Yes for most users: Amex holds a 4.9 rating from 4,435,077 ratings. The Amex app receives high praise for its customer service and app functionality, but faces criticism for app crashes, ads, and customer service issues. Users appreciate the security and ease of use, but some are frustrated by the presence of ads and technical problems. Reviews describe pricing as mixed. The main reason users leave is ads.
How many monthly downloads does Amex have?
Amex gets about 950K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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