Gmail - Email by Google reviews: complaints, praise and verdict
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Gmail continues to be a popular email app due to its effective email management and integration with Google services, but recent UI changes have led to significant user dissatisfaction and complaints about crashes and privacy concerns. The app’s freemium model is generally well-received, though storage limitations and forced upgrades are points of contention.
Rating Distribution
Pain Points
-
ux
· 66.0% of reviews
New UI changes have caused usability issues
-
bugs
· 9.0% of reviews
App crashes and fails to function properly
-
email functionality
· 28.0% of reviews
Emails disappearing or not displaying properly
-
notification issues
· 35.0% of reviews
Real-time notifications not working properly
-
privacy
· 1.0% of reviews
Concerns about data collection and privacy
Praised Features
-
email management
· 11.0% of reviews
Effective organization and management of emails
-
Integration with Google services
Seamless integration with other Google services
-
reliability
· 2.0% of reviews
Consistent and dependable performance
Feature Requests
-
more customization options
Users want more options to customize the app
Bug Reports
-
bugs
· 9.0% of reviews
General bugs affecting app functionality
-
crashes
· 6.0% of reviews
App crashes frequently
-
email composition bugs
· 13.0% of reviews
Issues with composing and sending emails
-
notification issues
· 35.0% of reviews
Problems with email notifications
Competitive Position
Gmail maintains a strong market position due to its integration with Google services and reliable email management features, but faces competition from other email apps like Apple Mail.
Frequently asked questions about Gmail - Email by Google
What do Gmail - Email by Google users complain about most?
The most common complaint in Gmail - Email by Google reviews is ux (66% of reviews), followed by notification issues (35% of reviews) and email functionality (28% of reviews). New UI changes have caused usability issues.
What do users like about Gmail - Email by Google?
Users praise Gmail - Email by Google most for email management (11% of reviews), then reliability (2% of reviews) and Integration with Google services (0% of reviews). Effective organization and management of emails.
Is Gmail - Email by Google worth it?
Yes for most users: Gmail - Email by Google holds a 4.7 rating from 2,448,393 ratings. Gmail continues to be a popular email app due to its effective email management and integration with Google services, but recent UI changes have led to significant user dissatisfaction and complaints about crashes and privacy concerns. The app’s freemium model is generally well-received, though storage limitations and forced upgrades are points of contention. Reviews describe pricing as positive. The main reason users leave is UX.
How many monthly downloads does Gmail - Email by Google have?
Gmail - Email by Google gets about 4M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026). Estimated monthly revenue is in the $13M to $20M range.
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