Gmail — Reviews & Insights

Name: Gmail
Rating: 4.08 (14324284 reviews)

Google LLC

★ 4.08 (14.3M) Communication Android Free

Or ask: Compare Gmail to its top alternatives What do Gmail users complain about most? Is Gmail still actively maintained? Best-rated Gmail alternative right now?

Rating

4.08

14.3M ratings

Reviews/Month

6000

Trend: stable

Last Updated

Mar 3, 2026

Varies with device

Days Since Update

104

Aging

Analysis Summary

Gmail receives generally positive feedback for its comprehensive feature set and integration with Google services, but users frequently report bugs and performance issues, particularly after updates. Competitive pressures and user dissatisfaction with ads and frequent bugs pose medium-level risks to its long-term viability.

Rating Distribution

5★

56.0%

4★

8.0%

3★

6.0%

2★

4.0%

1★

26.0%

Pain Points

bugs · 5.0% of reviews
Issues with app functionality
update issues · 4.0% of reviews
Problems after app updates
display issues · 6.0% of reviews
Visual display problems
email sending issues · 6.0% of reviews
Problems sending emails
freezing issues · 6.0% of reviews
App freezing
sync issues · 6.0% of reviews
Synchronization problems
user interface · 1.0% of reviews
UI/UX problems
overall performance · 5.0% of reviews
General performance issues
security
Security concerns
multiple account support · 1.0% of reviews
Issues with managing multiple accounts
label editing
Problems with editing labels
Promotions tab issues · 1.0% of reviews
Problems with the Promotions tab
app freezing · 4.0% of reviews
App freezing
search functionality
Search issues

Praised Features

overall experience · 5.0% of reviews
General satisfaction with the app
AI integration
AI-assisted features

Feature Requests

folder/label management
Requests for better folder/label management

Bug Reports

sync issues · 6.0% of reviews
Problems with account synchronization
display issues · 6.0% of reviews
Visual display problems
update issues · 4.0% of reviews
Problems after app updates
freezing issues · 6.0% of reviews
App freezing
overall performance · 5.0% of reviews
General performance issues

Competitive Position

Gmail maintains a strong market position due to its integration with Google services and extensive feature set, but faces stiff competition from other email apps like Outlook.