Gmail — Reviews & Insights
Google LLC
Analysis Summary
Gmail receives mixed reviews, with users praising its overall experience and AI integration while frequently reporting bugs, freezing issues, and sync problems. The freemium model with ads is...
Rating Distribution
Pain Points
-
bugs
· 20.0% of reviews
Issues with the app's functionality
-
sync issues
· 17.7% of reviews
Problems with email synchronization
-
display issues
· 15.3% of reviews
Problems with how emails are displayed
-
email sending issues
· 14.7% of reviews
Problems with sending emails
-
update issues
· 12.7% of reviews
Problems after recent updates
-
user interface
Issues with the app's design and navigation
-
app freezing
· 2.3% of reviews
The app freezes or crashes
-
search functionality
· 1.0% of reviews
Issues with the search feature
-
overall performance
· 9.3% of reviews
General performance issues
-
security
· 2.0% of reviews
Concerns about data security
-
multiple account support
· 4.0% of reviews
Issues with managing multiple email accounts
-
label editing
· 2.0% of reviews
Problems with editing labels
-
email sending
· 10.3% of reviews
Problems with sending emails
-
freezing issues
· 6.7% of reviews
The app freezes frequently
-
Promotions tab issues
· 0.7% of reviews
Problems with the Promotions tab
Praised Features
-
overall experience
· 13.7% of reviews
General satisfaction with the app's experience
-
AI integration
Satisfaction with AI-powered features
Feature Requests
-
folder/label management
· 1.0% of reviews
Requests for better folder/label management
Bug Reports
-
sync issues
· 17.7% of reviews
Reports of synchronization problems
-
display issues
· 15.3% of reviews
Problems with how emails are displayed
-
update issues
· 12.7% of reviews
Reports of issues after updates
-
freezing issues
· 6.7% of reviews
The app freezes frequently
-
Promotions tab issues
Problems with the Promotions tab
-
overall performance
· 8.0% of reviews
General performance issues
Competitive Position
Gmail maintains a strong market position due to its integration with Google services, but faces competition from other email clients like Outlook.
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