Amazon Alexa — Reviews & Insights

Name: Amazon Alexa
Rating: 4.54 (5879967 reviews)

AMZN Mobile LLC

★ 4.54 (5.9M) Lifestyle iOS Free

Or ask: Compare Amazon Alexa to its top alternatives What do Amazon Alexa users complain about most? Is Amazon Alexa still actively maintained? Best-rated Amazon Alexa alternative right now?

☠ Zombie App ⚠ Sentiment Storm (severe) ⚡ Disruption Score: 64

Rating

4.54

5.9M ratings

Reviews/Month

1000

Trend: declining

Last Updated

Jan 29, 2026

v2.2.703426.0

Days Since Update

227

Stale

Analysis Summary

Amazon Alexa receives mixed reviews, with users praising its functionality and usefulness while reporting significant issues with bugs, performance, and the recent UI update. Competitive pressure from Google Assistant and Apple Siri poses a challenge, but the freemium model with ads continues to be acceptable to most users.

Rating Distribution

5★

17.0%

4★

2.0%

3★

8.0%

2★

8.0%

1★

65.0%

Pain Points

bugs · 9.0% of reviews
Issues with app functionality and stability
ux · 10.0% of reviews
User interface and experience issues
performance · 11.0% of reviews
Slow or unresponsive app performance
voice control · 5.0% of reviews
Issues with voice command recognition
smart home integration · 7.0% of reviews
Problems with smart home device connectivity
music playback · 3.0% of reviews
Issues with playing and managing music
daily organization · 2.0% of reviews
Problems with managing daily tasks and reminders
more intuitive UI · 7.0% of reviews
Request for a more intuitive user interface
better music integration
Request for better integration with music services
connection issues · 11.0% of reviews
Problems connecting Alexa devices
problems with the Alexa+ upgrade · 27.0% of reviews
Issues following the Alexa+ upgrade
lack of convenience features · 4.0% of reviews
Lack of convenient features
app crashes · 1.0% of reviews
The app crashes frequently
UI layout problems · 8.0% of reviews
Problems with the app's user interface layout
voice command inaccuracies · 2.0% of reviews
Inaccuracies in voice command recognition

Praised Features

highly functional and useful features
Features that are highly functional and useful to users

Feature Requests

more intuitive UI · 7.0% of reviews
Request for a more intuitive user interface
better music integration
Request for better integration with music services

Bug Reports

app crashes · 1.0% of reviews
The app crashes frequently
UI layout problems · 8.0% of reviews
Problems with the app's user interface layout

Competitive Position

Amazon Alexa maintains a strong market position but faces competition from other smart assistant platforms, particularly in areas of user interface and integration.