Amazon Alexa — Reviews & Insights

Name: Amazon Alexa
Rating: 4.55 (5764563 reviews)

AMZN Mobile LLC

★ 4.55 (5.8M) Lifestyle iOS Free

Or ask: Compare Amazon Alexa to its top alternatives What do Amazon Alexa users complain about most? Is Amazon Alexa still actively maintained? Best-rated Amazon Alexa alternative right now?

Rating

4.55

5.8M ratings

Reviews/Month

Last Updated

Jan 29, 2026

v2.2.703426.0

Days Since Update

128

Aging

Analysis Summary

Users report frequent bugs, UI layout problems, and voice command inaccuracies, leading to a negative user experience and high churn rates. While some users appreciate the functional and organizational features, the overall sentiment towards the app is negative, primarily due to persistent issues that detract from its usability.

Rating Distribution

5★

0.0%

4★

0.0%

3★

0.0%

2★

0.0%

1★

0.0%

Pain Points

bugs · 14.0% of reviews
Issues with app functionality
ux · 12.0% of reviews
User experience issues
performance
Slow or unresponsive performance
voice control · 20.0% of reviews
Voice command inaccuracies
smart home integration · 19.0% of reviews
Difficulties with smart home device integration
music playback · 3.0% of reviews
Problems with music playback
daily organization
Issues with daily task organization
more intuitive UI · 10.0% of reviews
Desire for a more intuitive user interface
better music integration · 1.0% of reviews
Request for better music integration
connection issues · 13.0% of reviews
Problems with device connectivity
problems with the Alexa+ upgrade · 30.0% of reviews
Issues with the Alexa+ upgrade
lack of convenience features · 5.0% of reviews
Lack of convenient features
app crashes · 8.0% of reviews
App crashes
UI layout problems · 12.0% of reviews
UI layout issues
voice command inaccuracies · 15.0% of reviews
Inaccuracies in voice commands

Praised Features

highly functional and useful features · 4.0% of reviews
Features that are highly functional and useful
helps with daily task organization · 3.0% of reviews
Helps with daily task organization

Feature Requests

more intuitive UI · 10.0% of reviews
Request for a more intuitive user interface
better music integration · 1.0% of reviews
Request for better music integration

Bug Reports

app crashes · 8.0% of reviews
App crashes
UI layout problems · 12.0% of reviews
UI layout issues

Competitive Position

The app faces medium risk due to persistent bugs, poor user experience, and lack of intuitive UI, which may lead to users exploring competitor options.