Microsoft 365 Copilot — Reviews & Insights
Microsoft Corporation
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⚠ Sentiment Storm (moderate)
⚡ Disruption Score: 50
Rating
4.52
9M ratings
Reviews/Month
1500
Trend: declining
Last Updated
Mar 1, 2026
Varies with device
Days Since Update
106
Aging
Analysis Summary
The Microsoft 365 Copilot app receives mixed reviews, with users praising its overall utility and AI chat features but criticizing its subscription requirements and issues with document opening and AI integration. The app's viability is threatened by user dissatisfaction with its pricing model and frequent bugs.
Rating Distribution
Pain Points
-
functionality
· 9.0% of reviews
Issues with the app's core features
-
AI integration
· 2.0% of reviews
Problems with AI features
-
login issues
· 2.0% of reviews
Difficulties in signing in
-
app crashes
· 2.0% of reviews
Application crashes
Praised Features
-
overall utility
· 2.0% of reviews
General usefulness of the app
-
AI chat
· 1.0% of reviews
AI assistant functionality
-
document scanning
Document scanning capability
Feature Requests
-
restore original functionality
· 6.0% of reviews
Requests to revert to previous app features
Bug Reports
-
document opening
· 8.0% of reviews
Problems opening documents
-
subscription requirement
· 3.0% of reviews
Complaints about subscription needs
Competitive Position
The app faces competition from other productivity tools that offer more straightforward and cost-effective solutions.
