Microsoft 365 Copilot reviews: complaints, praise and verdict
Microsoft Corporation
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence medium; see how the estimate works.
Analysis Summary
Microsoft 365 Copilot has received mixed reviews, with users praising its overall utility and AI chat features but criticizing recent updates that have introduced subscription requirements and removed key functionalities. The app's viability is threatened by negative sentiment towards its new pricing model and competitive pressures from other AI services.
Rating Distribution
Pain Points
-
functionality
· 4.0% of reviews
Issues with app's core features
-
login issues
· 3.0% of reviews
Problems with account access
Praised Features
-
overall utility
· 2.0% of reviews
General usefulness of the app
-
AI chat
The conversational AI capabilities
-
document scanning
· 1.0% of reviews
Document scanning and management
Feature Requests
-
restore original functionality
· 3.0% of reviews
Bringing back old features
Bug Reports
-
document opening
· 11.0% of reviews
Issues with opening documents
-
subscription requirement
· 2.0% of reviews
Forced subscription for basic features
Competitive Position
The app faces stiff competition due to user dissatisfaction with recent changes and the introduction of subscription fees.
Frequently asked questions about Microsoft 365 Copilot
What do Microsoft 365 Copilot users complain about most?
The most common complaint in Microsoft 365 Copilot reviews is functionality (4% of reviews), followed by login issues (3% of reviews). Issues with app's core features.
What do users like about Microsoft 365 Copilot?
Users praise Microsoft 365 Copilot most for overall utility (2% of reviews), then document scanning (1% of reviews) and AI chat (0% of reviews). General usefulness of the app.
Is Microsoft 365 Copilot worth it?
Yes with caveats: Microsoft 365 Copilot holds a 4.5 rating from 9,284,805 ratings, and the most common complaint is functionality. Microsoft 365 Copilot has received mixed reviews, with users praising its overall utility and AI chat features but criticizing recent updates that have introduced subscription requirements and removed key functionalities. The app's viability is threatened by negative sentiment towards its new pricing model and competitive pressures from other AI services. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does Microsoft 365 Copilot have?
Microsoft 365 Copilot gets about 7M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026). Estimated monthly revenue is in the $3M to $6M range.
