Grab - Taxi & Food Delivery — Reviews & Insights

Name: Grab - Taxi & Food Delivery
Rating: 4.79 (16416935 reviews)

Grab Holdings

★ 4.79 (16.4M) Food And Drink Android Free

Or ask: Compare Grab - Taxi & Food Delivery to its top alternatives What do Grab - Taxi & Food Delivery users complain about most? Is Grab - Taxi & Food Delivery still actively maintained? Best-rated Grab - Taxi & Food Delivery alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 50

Rating

4.79

16.4M ratings

Reviews/Month

3000

Trend: declining

Last Updated

Mar 3, 2026

v5.400.0

Days Since Update

105

Aging

Analysis Summary

Grab is widely praised for its reliable service and user-friendly interface, but faces challenges with pricing and occasional app crashes. Users appreciate the convenience of food delivery and transportation services, though some express concerns about driver behavior and support. The app's freemium model is generally well-received, but competitive pressures and pricing issues pose risks to its long-term viability.

Rating Distribution

5★

57.0%

4★

1.5%

3★

1.5%

2★

4.0%

1★

36.0%

Pain Points

pricing · 1.0% of reviews
Users express dissatisfaction with the cost of services.
ux · 6.0% of reviews
Issues with the user experience and interface.
support · 3.0% of reviews
Problems with customer support.
driver behavior · 4.0% of reviews
Concerns about the behavior of drivers.
payment options
Issues with the payment methods available.
connection issues · 1.0% of reviews
Problems with app connectivity.
app crashes · 4.0% of reviews
The app frequently crashes.
payment issues
Problems with the payment process.
reliable service · 3.0% of reviews
Concerns about the reliability of the service.
user-friendly
Issues with the app's ease of use.
live tracking
Problems with the live tracking feature.
driver blocking · 1.0% of reviews
Issues with blocking drivers.
cancellation feature · 2.0% of reviews
Problems with the cancellation feature.

Praised Features

reliable service · 11.0% of reviews
Users appreciate the reliability of the service.
user-friendly · 11.0% of reviews
Users find the app easy to use.
food delivery · 14.0% of reviews
Users appreciate the food delivery service.

Feature Requests

more payment options
Users request additional payment methods.

Bug Reports

location pinning · 1.0% of reviews
Issues with location pinning.
menu language
Problems with menu language.

Competitive Position

Grab maintains a strong market position due to its extensive service network and user-friendly app, but faces competition from other regional services.