maxim — order a taxi & food — Reviews & Insights
PT. SITO
Analysis Summary
Maxim — order a taxi & food has received generally positive feedback for its affordable pricing and friendly driver service, but users have reported performance issues, payment system problems, and...
Rating Distribution
Pain Points
-
performance
· 7.7% of reviews
Users report delays in driver arrival and cancellations.
-
payment issues
· 2.7% of reviews
Users report issues with payment methods and unexpected charges.
-
map inaccuracies
· 2.0% of reviews
Users report incorrect pickup and drop-off locations.
-
app crashes
· 2.3% of reviews
The app unexpectedly closes or stops working
Praised Features
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driver service
· 11.7% of reviews
Users appreciate the courteous and helpful drivers.
-
pricing
· 1.7% of reviews
Users find the app's pricing to be reasonable and competitive.
-
convenience
· 3.3% of reviews
Users appreciate the ease of use and booking process.
Feature Requests
-
more customization
Users request more options to customize their rides.
Bug Reports
-
app crashes
· 2.3% of reviews
The app unexpectedly closes or stops working
Competitive Position
Maxim is positioned as an affordable and convenient alternative to other taxi services, but faces competition from established players.
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