Costco reviews: complaints, praise and verdict
Costco Wholesale Corporation
Data as of October 23, 2026. Review analysis of 100 reviews generated October 23, 2026.
By the numbers (App Vulture estimates, data as of October 23, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The Costco app receives mixed reviews, with users praising its online ordering convenience but criticizing frequent crashes, bugs, and outdated features. The app's freemium model is appreciated, but persistent technical issues and lack of modern features like Apple Wallet support threaten its long-term viability.
Rating Distribution
Pain Points
-
functionality
· 28.0% of reviews
Issues with app functionality, including crashes and bugs.
Praised Features
-
online ordering
· 11.0% of reviews
Users appreciate the convenience of online ordering.
Feature Requests
-
Apple Wallet support
· 5.0% of reviews
Users request integration with Apple Wallet for easier access.
Bug Reports
-
login bugs
· 14.0% of reviews
Issues with logging into the app.
-
checkout issues
· 20.0% of reviews
Problems encountered during the checkout process.
Competitive Position
Costco’s app has a strong market presence but faces competition from other warehouse clubs with more advanced app features.
Frequently asked questions about Costco
What do Costco users complain about most?
The most common complaint in Costco reviews is functionality (28% of reviews). Issues with app functionality, including crashes and bugs.
What do users like about Costco?
Users praise Costco most for online ordering (11% of reviews). Users appreciate the convenience of online ordering.
Is Costco worth it?
Yes for most users: Costco holds a 4.9 rating from 1,312,266 ratings. The Costco app receives mixed reviews, with users praising its online ordering convenience but criticizing frequent crashes, bugs, and outdated features. The app's freemium model is appreciated, but persistent technical issues and lack of modern features like Apple Wallet support threaten its long-term viability. Reviews describe pricing as positive. The main reason users leave is bugs.
How many monthly downloads does Costco have?
Costco gets about 1.2M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 23, 2026).
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