Sam's Club Shopping & Delivery — Reviews & Insights
Sam’s Club
Analysis Summary
Sam’s Club Shopping & Delivery app receives generally positive feedback for its user experience and delivery services, but struggles with technical issues, payment problems, and inconsistent delivery. Users appreciate the membership benefits but are frustrated by hidden fees and shipping restrictions.
Rating Distribution
Pain Points
-
ux
User experience issues
-
checkout errors
· 9.0% of reviews
Errors during checkout
-
delivery
· 6.0% of reviews
Delivery issues
-
scan and go
· 15.0% of reviews
Scan and Go functionality
-
membership benefits
Membership benefits issues
-
pickup and delivery
· 3.0% of reviews
Pickup and delivery issues
-
App crashes
· 8.0% of reviews
App crashes
-
Payment issues
· 4.0% of reviews
Payment issues
-
Shipping restrictions
· 2.0% of reviews
Shipping restrictions
-
Credit card issues
· 6.0% of reviews
Credit card issues
Praised Features
-
ux
· 11.0% of reviews
User experience
-
delivery
· 7.0% of reviews
Delivery service
-
membership benefits
· 1.0% of reviews
Membership benefits
-
pickup and delivery
· 5.0% of reviews
Pickup and delivery options
-
Shipping options
· 2.0% of reviews
Shipping options
-
Shipping to specific locations
· 1.0% of reviews
Shipping to specific locations
Feature Requests
-
Add more organic products
Request for more organic products
-
Add less fees
Request for fewer fees
-
Add beer ordering
Request for beer ordering
Bug Reports
-
App crashes
· 8.0% of reviews
App crashes
-
Payment issues
· 4.0% of reviews
Payment issues
-
Delivery issues
· 7.0% of reviews
Delivery issues
-
Pricing issues
· 1.0% of reviews
Pricing issues
-
Scan and Go issues
· 17.0% of reviews
Scan and Go issues
-
Membership perks
· 1.0% of reviews
Membership perks
-
Pickup and delivery issues
· 4.0% of reviews
Pickup and delivery issues
-
UX issues
UX issues
-
Checkout issues
· 9.0% of reviews
Checkout issues
Competitive Position
Sam’s Club Shopping & Delivery holds a strong market position due to competitive pricing and extensive product range. However, it faces stiff competition from other warehouse clubs and online retailers, particularly in areas like customer service and app reliability.
