Sam's Club Shopping & Delivery — Reviews & Insights
Sam’s Club
Analysis Summary
Sam's Club Shopping & Delivery app receives mixed reviews, with users praising its delivery service and membership benefits but criticizing frequent delivery issues, payment problems, and high prices. The app's user experience could be improved, and there is a risk of user churn due to pricing concerns. The competitive landscape is challenging, with users noting confusion due to similarities with Walmart's app.
Rating Distribution
Pain Points
-
ux
· 2.0% of reviews
User experience issues
-
checkout errors
· 9.0% of reviews
Errors during checkout
-
delivery
· 9.0% of reviews
Delivery issues
-
pricing
· 2.0% of reviews
Pricing concerns
-
scan and go
· 14.0% of reviews
Scan and Go issues
-
membership benefits
· 4.0% of reviews
Membership benefit issues
-
pickup and delivery
· 8.0% of reviews
Pickup and delivery issues
-
App crashes
· 5.0% of reviews
App crashes
-
Payment issues
· 8.0% of reviews
Payment issues
-
Shipping restrictions
· 6.0% of reviews
Shipping restrictions
-
Credit card issues
· 7.0% of reviews
Credit card issues
Praised Features
-
ux
· 7.0% of reviews
User experience
-
delivery
· 6.0% of reviews
Delivery service
-
membership benefits
· 3.0% of reviews
Membership benefits
-
pickup and delivery
· 3.0% of reviews
Pickup and delivery options
-
Shipping options
· 2.0% of reviews
Shipping options
-
Shipping to specific locations
· 1.0% of reviews
Shipping to specific locations
-
Verification code delays
· 2.0% of reviews
Verification code delays
-
Shipping restrictions
· 2.0% of reviews
Shipping restrictions
-
Credit card issues
· 4.0% of reviews
Credit card issues
Feature Requests
-
Add more organic products
Request for more organic products
-
Add less fees
· 2.0% of reviews
Request for fewer fees
-
Add beer ordering
Request for beer ordering
Bug Reports
-
App crashes
· 5.0% of reviews
App crashes
-
Payment issues
· 8.0% of reviews
Payment issues
-
Delivery issues
· 11.0% of reviews
Delivery issues
-
Pricing issues
· 2.0% of reviews
Pricing issues
-
Scan and Go issues
· 14.0% of reviews
Scan and Go issues
-
Membership perks
· 4.0% of reviews
Membership perks
-
Pickup and delivery issues
· 8.0% of reviews
Pickup and delivery issues
-
UX issues
· 2.0% of reviews
UX issues
-
Checkout issues
· 10.0% of reviews
Checkout issues
Competitive Position
Sam's Club maintains a strong market position due to its membership benefits and competitive pricing, but faces competition from other big-box retailers and online shopping platforms.
