Sam's Club Shopping & Delivery — Reviews & Insights
Sam’s Club
Analysis Summary
The Sam's Club app receives generally positive feedback for its delivery and membership benefits, but users frequently report issues with app crashes, payment processing, and delivery services. While the freemium model is appreciated, ongoing technical problems risk user churn and threaten the app's long-term viability.
Rating Distribution
Pain Points
-
ux
· 8.0% of reviews
User experience issues
-
checkout errors
· 4.0% of reviews
Errors during checkout
-
delivery
· 4.0% of reviews
Delivery issues
-
pricing
Pricing discrepancies
-
scan and go
· 6.0% of reviews
Scan and Go functionality issues
-
membership benefits
· 2.0% of reviews
Membership benefit issues
-
pickup and delivery
· 6.0% of reviews
Pickup and delivery issues
-
App crashes
· 20.0% of reviews
App crashes
-
Payment issues
· 4.0% of reviews
Payment processing issues
-
Shipping restrictions
· 2.0% of reviews
Shipping restrictions
-
Credit card issues
· 4.0% of reviews
Credit card processing issues
Praised Features
-
ux
User experience
-
delivery
· 10.0% of reviews
Delivery service
-
membership benefits
Membership benefits
-
pickup and delivery
· 14.0% of reviews
Pickup and delivery services
-
Shipping options
· 2.0% of reviews
Shipping options
-
Shipping to specific locations
Shipping to specific locations
Feature Requests
-
Add more organic products
Request for more organic products
-
Add less fees
Request for fewer fees
-
Add beer ordering
Request for beer ordering
Bug Reports
-
App crashes
· 20.0% of reviews
App crashes
-
Payment issues
· 4.0% of reviews
Payment processing issues
-
Delivery issues
· 4.0% of reviews
Delivery service issues
-
Pricing issues
Pricing discrepancies
-
Scan and Go issues
· 6.0% of reviews
Scan and Go functionality problems
-
Membership perks
· 2.0% of reviews
Membership benefit issues
-
Pickup and delivery issues
· 6.0% of reviews
Pickup and delivery service problems
-
UX issues
· 8.0% of reviews
User experience issues
-
Checkout issues
· 4.0% of reviews
Checkout errors
Competitive Position
The app maintains a strong market position due to its membership benefits and delivery services, but faces competition from other major retailers' apps.
