Sam's Club Shopping & Delivery reviews: complaints, praise and verdict
Sam’s Club
Data as of October 29, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 29, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Sam's Club's app receives generally positive feedback for its delivery and membership benefits, but struggles with frequent app crashes, payment issues, and delivery delays. Users appreciate the ease of use and convenience, but frustration with technical problems and service inconsistencies is driving some to consider leaving.
Rating Distribution
Pain Points
-
ux
· 12.0% of reviews
User interface and experience issues
-
checkout errors
· 9.0% of reviews
Issues during the checkout process
-
delivery
· 3.0% of reviews
Delivery service issues
-
scan and go
· 2.0% of reviews
Issues with the Scan & Go feature
-
membership benefits
· 1.0% of reviews
Issues related to membership benefits
-
pickup and delivery
· 5.0% of reviews
Issues with pickup and delivery services
-
App crashes
· 13.0% of reviews
The app crashes frequently
-
Payment issues
· 2.0% of reviews
Problems with payment processing
-
Shipping restrictions
· 3.0% of reviews
Issues with shipping options
-
Credit card issues
· 3.0% of reviews
Problems with credit card usage
Praised Features
-
ux
· 9.0% of reviews
User interface and experience
-
delivery
· 8.0% of reviews
Delivery service
-
membership benefits
· 6.0% of reviews
Membership benefits
-
pickup and delivery
· 8.0% of reviews
Pickup and delivery services
-
Shipping options
· 3.0% of reviews
Shipping options
-
Shipping to specific locations
· 3.0% of reviews
Shipping to specific locations
Feature Requests
-
Add more organic products
· 1.0% of reviews
Request for more organic product options
-
Add less fees
Request for fewer fees
-
Add beer ordering
Request for beer ordering feature
Bug Reports
-
App crashes
· 13.0% of reviews
The app crashes frequently
-
Payment issues
· 2.0% of reviews
Problems with payment processing
-
Delivery issues
· 3.0% of reviews
Problems with delivery service
-
Pricing issues
· 1.0% of reviews
Incorrect pricing information
-
Scan and Go issues
· 2.0% of reviews
Problems with the Scan & Go feature
-
Membership perks
· 1.0% of reviews
Issues with membership perks
-
Pickup and delivery issues
· 5.0% of reviews
Problems with pickup and delivery services
-
UX issues
· 16.0% of reviews
User experience issues
-
Checkout issues
· 9.0% of reviews
Problems during checkout
Competitive Position
Sam's Club's app is positioned as a reliable and convenient shopping tool with competitive pricing and membership benefits, but faces challenges in user experience and delivery service.
Frequently asked questions about Sam's Club Shopping & Delivery
What do Sam's Club Shopping & Delivery users complain about most?
The most common complaint in Sam's Club Shopping & Delivery reviews is App crashes (13% of reviews), followed by ux (12% of reviews) and checkout errors (9% of reviews). The app crashes frequently.
What do users like about Sam's Club Shopping & Delivery?
Users praise Sam's Club Shopping & Delivery most for ux (9% of reviews), then delivery (8% of reviews) and pickup and delivery (8% of reviews). User interface and experience.
Is Sam's Club Shopping & Delivery worth it?
Yes for most users: Sam's Club Shopping & Delivery holds a 4.9 rating from 5,538,736 ratings. Sam's Club's app receives generally positive feedback for its delivery and membership benefits, but struggles with frequent app crashes, payment issues, and delivery delays. Users appreciate the ease of use and convenience, but frustration with technical problems and service inconsistencies is driving some to consider leaving. Reviews describe pricing as positive. The main reason users leave is bugs.
How many monthly downloads does Sam's Club Shopping & Delivery have?
Sam's Club Shopping & Delivery gets about 1.1M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 29, 2026).
