Kroger reviews: complaints, praise and verdict
The Kroger Co.
Data as of October 23, 2026. Review analysis of 100 reviews generated October 23, 2026.
By the numbers (App Vulture estimates, data as of October 23, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users appreciate Kroger's pickup service but face frequent issues with app functionality, performance, and pricing. While the app is free, high delivery fees and bugs contribute to mixed user sentiment and potential churn.
Rating Distribution
Pain Points
-
ux
· 12.0% of reviews
User experience issues
-
functionality
· 11.0% of reviews
Functionality issues
-
performance
· 6.0% of reviews
Performance issues
-
Login issues
Login problems
-
checkout problems
· 7.0% of reviews
Checkout issues
-
savings
· 2.0% of reviews
Savings issues
Praised Features
-
Kroger pickup
· 21.0% of reviews
In-store pickup service
Feature Requests
-
Save for later option
· 1.0% of reviews
Ability to save items for future purchase
-
Image enlargement
Enlarge product images for better viewing
Bug Reports
-
Cart items disappearing
· 2.0% of reviews
Items vanishing from the shopping cart
-
App crashes
· 4.0% of reviews
Application crashes during use
-
Login issues
Problems logging into the account
-
Search function
Search not working properly
Competitive Position
Kroger holds a strong market position due to its extensive store network and established brand, but faces competition from newer, more streamlined services.
Frequently asked questions about Kroger
What do Kroger users complain about most?
The most common complaint in Kroger reviews is ux (12% of reviews), followed by functionality (11% of reviews) and checkout problems (7% of reviews). User experience issues.
What do users like about Kroger?
Users praise Kroger most for Kroger pickup (21% of reviews). In-store pickup service.
Is Kroger worth it?
Yes for most users: Kroger holds a 4.8 rating from 1,309,221 ratings. Users appreciate Kroger's pickup service but face frequent issues with app functionality, performance, and pricing. While the app is free, high delivery fees and bugs contribute to mixed user sentiment and potential churn. Reviews describe pricing as mixed. The main reason users leave is pricing.
How many monthly downloads does Kroger have?
Kroger gets about 1.5M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 23, 2026).
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