Alaska Hawaiian reviews: complaints, praise and verdict
Alaska Airlines, Inc.
Data as of October 22, 2026. Review analysis of 100 reviews generated October 22, 2026.
By the numbers (App Vulture estimates, data as of October 22, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The Alaska Hawaiian app receives generally positive feedback for its booking ease but struggles with frequent login issues, app performance problems, and a confusing user interface, leading to mixed overall sentiment and potential user churn.
Rating Distribution
Pain Points
-
login_issues
· 10.0% of reviews
Frequent login problems and difficulties signing into the app.
-
app_performance
· 15.0% of reviews
Issues with app speed, crashes, and lagging.
-
ux_design
· 7.0% of reviews
User interface and experience issues.
Praised Features
-
booking_ease
· 1.0% of reviews
Ease of booking flights through the app.
Feature Requests
-
unified_experience
Request for a more integrated and seamless user experience.
Bug Reports
-
login_bugs
· 9.0% of reviews
Bugs related to login issues.
Competitive Position
The app faces stiff competition from other major airline apps, particularly in terms of user experience and service.
Frequently asked questions about Alaska Hawaiian
What do Alaska Hawaiian users complain about most?
The most common complaint in Alaska Hawaiian reviews is app_performance (15% of reviews), followed by login_issues (10% of reviews) and ux_design (7% of reviews). Issues with app speed, crashes, and lagging.
What do users like about Alaska Hawaiian?
Users praise Alaska Hawaiian most for booking_ease (1% of reviews). Ease of booking flights through the app.
Is Alaska Hawaiian worth it?
Yes for most users: Alaska Hawaiian holds a 4.8 rating from 1,653,537 ratings. The Alaska Hawaiian app receives generally positive feedback for its booking ease but struggles with frequent login issues, app performance problems, and a confusing user interface, leading to mixed overall sentiment and potential user churn. Reviews describe pricing as mixed. The main reason users leave is UX.
How many monthly downloads does Alaska Hawaiian have?
Alaska Hawaiian gets about 550K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 22, 2026).
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