SmartThings — Reviews & Insights
Samsung Electronics Co., Ltd.
Analysis Summary
SmartThings is generally well-regarded for its overall functionality and integration with various smart home devices, but users face occasional bugs and connection issues that impact their...
Rating Distribution
Pain Points
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connection issues
· 9.7% of reviews
Users report difficulties in establishing and maintaining connections with smart home devices.
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device compatibility
· 6.7% of reviews
Users mention compatibility issues with certain devices.
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sign-in issues
· 7.7% of reviews
Users face problems with signing into the app.
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performance
· 11.7% of reviews
Users report performance issues like slow response times.
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overall functionality
· 13.0% of reviews
General dissatisfaction with the app's overall functionality.
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remote control issues
· 4.3% of reviews
Problems with controlling devices via the app's remote functionality.
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notification issues
· 4.3% of reviews
Users face problems with receiving notifications from the app.
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app crashes
· 9.7% of reviews
The app frequently crashes or freezes.
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control and check in on home
· 8.0% of reviews
Issues with controlling and checking in on the home remotely.
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routines
· 1.7% of reviews
Problems with setting up and managing routines.
-
shared control
· 0.7% of reviews
Issues with allowing shared control to other users.
-
Wi-Fi connectivity issues
· 4.0% of reviews
Problems related to Wi-Fi connectivity.
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location services
· 2.0% of reviews
Issues with location-based services.
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bugs
· 9.3% of reviews
General bugs affecting app functionality.
-
voice assistant integration
· 1.0% of reviews
Issues with integrating voice assistants.
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notifications
· 1.3% of reviews
Problems with receiving notifications.
-
more delay time options
· 0.3% of reviews
Request for more delay time options in routines.
Praised Features
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overall functionality
· 6.3% of reviews
Users appreciate the app's overall functionality.
-
voice assistant integration
· 3.0% of reviews
Users highlight the app's integration with voice assistants.
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improved remote control
· 1.0% of reviews
Users appreciate the improved remote control functionality.
Feature Requests
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more delay time options
· 0.3% of reviews
Users request more delay time options in routines.
Bug Reports
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sign-in issues
· 7.7% of reviews
Users report problems with signing into the app.
-
connection issues
· 9.7% of reviews
Users face difficulties in establishing and maintaining connections with smart home devices.
-
app crashes
· 9.7% of reviews
The app frequently crashes or freezes.
Competitive Position
SmartThings holds a strong market position due to its extensive compatibility with numerous smart home brands, but faces stiff competition from other integrated smart home control apps like Google Home.
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