SmartThings — Reviews & Insights
Samsung Electronics Co., Ltd.
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☠ Zombie App
⚠ Sentiment Storm (mild)
Rating
4.57
5.4M ratings
Reviews/Month
3000
Trend: declining
Last Updated
Jan 6, 2026
Varies with device
Days Since Update
251
Stale
Analysis Summary
SmartThings is generally well-regarded for its overall functionality and voice assistant integration, but users frequently report bugs and device compatibility issues. The app's freemium model is generally accepted, though some users express frustration with crashes and limited device support.
Rating Distribution
Pain Points
-
device compatibility
· 3.0% of reviews
Issues with compatibility of devices
-
overall functionality
· 3.0% of reviews
General issues with app performance
-
bugs
· 1.0% of reviews
Software bugs and glitches
Praised Features
-
overall functionality
· 4.0% of reviews
General app performance and usability
-
voice assistant integration
Compatibility with voice assistants
Feature Requests
-
more delay time options
Request for additional delay time settings
Bug Reports
-
app crashes
Instances of the app crashing
Competitive Position
SmartThings holds a strong position in the smart home market due to its extensive device compatibility and robust integration with popular voice assistants.
