Nest reviews: complaints, praise and verdict
Nest Labs
Data as of October 20, 2026. Review analysis of 100 reviews generated October 20, 2026.
By the numbers (App Vulture estimates, data as of October 20, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Nest receives mixed reviews with users praising its energy savings and convenience while criticizing frequent app crashes, deteriorating product quality post-Google acquisition, and poor user experience. The app’s freemium model is viewed ambivalently, and competitive pressures are mounting.
Rating Distribution
Pain Points
-
performance
· 14.0% of reviews
Issues with app stability and responsiveness
-
thermostat accuracy
· 14.0% of reviews
Thermostat not maintaining set temperature
-
camera connectivity
· 5.0% of reviews
Cameras frequently disconnecting
-
convenience
· 6.0% of reviews
Difficulty in using app features
-
product quality
Deterioration in product quality post-Google acquisition
-
app crashes
· 9.0% of reviews
App crashing frequently
-
energy savings
Perceived lack of energy savings
-
thermostat temp keeps going below what I set
· 10.0% of reviews
Thermostat temperature drops below set point
-
customizable fan schedule
· 2.0% of reviews
Lack of customizable fan schedule
-
pause option for schedules
· 1.0% of reviews
Lack of pause option for schedules
Praised Features
-
energy savings
· 1.0% of reviews
Energy savings capabilities
-
convenience
· 5.0% of reviews
Convenient remote control features
-
product quality
· 2.0% of reviews
High-quality products
Feature Requests
-
dark mode
Request for dark mode in the app
-
pause option for schedules
Request for a pause option for schedules
Bug Reports
-
app crashes
· 9.0% of reviews
App crashing issues
Competitive Position
Nest holds a strong market position due to its early entry and quality products, but faces challenges from integrated Google Home and competitive offerings from Ring.
Frequently asked questions about Nest
What do Nest users complain about most?
The most common complaint in Nest reviews is performance (14% of reviews), followed by thermostat accuracy (14% of reviews) and thermostat temp keeps going below what I set (10% of reviews). Issues with app stability and responsiveness.
What do users like about Nest?
Users praise Nest most for convenience (5% of reviews), then product quality (2% of reviews) and energy savings (1% of reviews). Convenient remote control features.
Is Nest worth it?
Yes for most users: Nest holds a 4.6 rating from 2,575,124 ratings. Nest receives mixed reviews with users praising its energy savings and convenience while criticizing frequent app crashes, deteriorating product quality post-Google acquisition, and poor user experience. The app’s freemium model is viewed ambivalently, and competitive pressures are mounting. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does Nest have?
Nest gets about 1.3M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 20, 2026).
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