SHEIN - Shopping Online — Reviews & Insights

Name: SHEIN - Shopping Online
Rating: 4.71 (3074989 reviews)

ROADGET BUSINESS PTE. LTD.

★ 4.71 (3.1M) Shopping iOS Free

Or ask: Compare SHEIN - Shopping Online to its top alternatives What do SHEIN - Shopping Online users complain about most? Is SHEIN - Shopping Online still actively maintained? Best-rated SHEIN - Shopping Online alternative right now?

⚠ Sentiment Storm (moderate)

Rating

4.71

3.1M ratings

Reviews/Month

3000

Trend: declining

Last Updated

Jan 29, 2026

v14.2.2

Days Since Update

174

Aging

Analysis Summary

SHEIN is highly praised for its wide product variety and affordable prices, but faces challenges with delivery delays, product quality, and customer service. Users appreciate the free shipping and fast delivery options, while some express concerns about misleading promotions and high shipping fees. The app's freemium model is generally well-received, though some users find the ads intrusive.

Rating Distribution

5★

57.0%

4★

6.0%

3★

6.0%

2★

4.0%

1★

27.0%

Pain Points

delivery · 3.0% of reviews
Issues with shipping times and delivery reliability
product quality · 2.0% of reviews
Concerns about the quality and fit of products
customer service · 1.0% of reviews
Issues with customer support responsiveness and helpfulness
pricing · 2.0% of reviews
Perceived high prices and misleading discounts
size availability · 1.0% of reviews
Lack of available sizes for certain products
payment failures
Issues with payment processing
promotions · 3.0% of reviews
Misleading promotional offers and free gifts
free shipping · 5.0% of reviews
Perceived lack of free shipping benefits
fast shipping
Perceived slow shipping times
combined shipping · 1.0% of reviews
Issues with combined shipping options
payment method issues
Problems with payment method acceptance

Praised Features

product variety · 7.0% of reviews
Wide range of products available
pricing · 12.0% of reviews
Affordable prices
free shipping · 3.0% of reviews
Free shipping benefits
fast shipping · 5.0% of reviews
Fast shipping options
promotions · 13.0% of reviews
Promotional offers and discounts

Feature Requests

more payment options
Additional payment methods
improved app stability
Stability improvements for the app

Bug Reports

app crashes
App crashing issues

Competitive Position

SHEIN maintains a strong market position due to its extensive product range and competitive pricing, though it faces challenges from similar budget-friendly shopping apps.