SHEIN - Shopping Online — Reviews & Insights
ROADGET BUSINESS PTE. LTD.
Analysis Summary
SHEIN is popular for its wide range of products and affordable prices, but users face issues with delivery delays, product quality, and excessive pop-ups. The app's crashes and limited payment options also contribute to user dissatisfaction.
Rating Distribution
Pain Points
-
delivery
· 4.0% of reviews
Delivery issues
-
product quality
Product quality issues
-
customer service
Customer service issues
-
promotions
· 8.0% of reviews
Promotion issues
-
free shipping
· 2.0% of reviews
Free shipping issues
Praised Features
-
product variety
· 4.0% of reviews
Wide range of products
-
pricing
· 22.0% of reviews
Affordable prices
-
free shipping
· 2.0% of reviews
Free shipping
Feature Requests
-
more payment options
Additional payment methods
Bug Reports
-
app crashes
Application crashes
Competitive Position
SHEIN maintains a strong market position due to its wide product variety and affordable pricing. However, it faces competition from other online shopping platforms that offer better user experience and customer service.
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