Rakuten Viber Messenger — Reviews & Insights
Viber Media
Analysis Summary
Rakuten Viber Messenger is praised for its free calling and secure messaging features, but users frequently report issues with account activation, app performance, and notifications. While the app's...
Rating Distribution
Pain Points
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registration
· 15.0% of reviews
Issues with account verification and registration
-
performance
· 9.3% of reviews
App crashes and slow performance
-
notification issues
· 2.0% of reviews
Missed notifications and call alerts
-
call disconnection
· 2.3% of reviews
Calls dropping unexpectedly
-
media file issues
· 1.0% of reviews
Problems with uploading or displaying media files
Praised Features
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free calls
· 1.7% of reviews
Unlimited free calls between Viber users
-
end-to-end encryption
· 0.3% of reviews
Secure messaging with end-to-end encryption
-
group chats
Ability to create and participate in group chats
Feature Requests
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privacy settings
Requests for enhanced privacy controls
-
full-size profile pictures
Request for displaying full-size profile pictures
-
video content
Request for video sharing capabilities
Bug Reports
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YouTube link issue
· 0.3% of reviews
Problems with embedding or displaying YouTube links
Competitive Position
Viber holds a strong position in the free messaging app market due to its free calling feature and end-to-end encryption, but faces stiff competition from established players like WhatsApp.
