Viber Media
Rakuten Viber Messenger is a popular messaging and calling app praised for its secure communication features and free calling services. However, users report various bugs and performance issues that lead to frustration and churn. The app's freemium model with ads is generally well-received, but some find the ads intrusive. Competitive pressure remains high, but positive comparisons to WhatsApp enhance its market position.
Issues during account creation or sign-up process
General app performance issues
Problems with receiving notifications
Issues with call dropping or disconnecting
Problems with sending or receiving media files
Appreciation for the free calling service
Praise for the secure messaging feature
Appreciation for group chat functionality
Requests for more control over privacy settings
Requests for viewing full-size profile pictures
Requests for video sharing or viewing features
Problems with embedding or viewing YouTube links
Viber maintains a strong position in the free messaging app market with its secure communication features, but faces stiff competition from established players like WhatsApp and Telegram.