Rakuten Viber Messenger — Reviews & Insights
Viber Media
Analysis Summary
Rakuten Viber Messenger is a popular free messaging and calling app praised for its free calls and secure messaging features. However, it faces challenges with bugs, performance issues, and unwanted ads, leading to mixed user sentiment and occasional churn. The app's freemium model is generally well-received, but competition from other messaging apps poses a medium-level risk to its long-term viability.
Rating Distribution
Pain Points
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registration
· 8.0% of reviews
Issues with account activation and verification
-
performance
· 2.0% of reviews
Slow app performance and crashes
-
notification issues
· 3.0% of reviews
Problems with message notifications
-
call disconnection
· 3.0% of reviews
Issues with call drops
-
media file issues
Problems with sending or receiving media files
Praised Features
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free calls
· 1.0% of reviews
Appreciation for free voice and video calling
-
end-to-end encryption
Appreciation for secure, private messaging
-
group chats
Appreciation for group chat functionality
Feature Requests
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privacy settings
Request for enhanced privacy controls
-
full-size profile pictures
Request for displaying full-size profile pictures
-
video content
Request for video content sharing
Bug Reports
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YouTube link issue
Problems with YouTube link functionality
Competitive Position
Viber holds a strong position in the freemium messaging app market but faces stiff competition from established players like WhatsApp and Telegram.
