Viber Media
Rakuten Viber Messenger is a popular free messaging and calling app praised for its free calls and secure messaging features. However, it faces challenges with bugs, performance issues, and unwanted ads, leading to mixed user sentiment and occasional churn. The app's freemium model is generally well-received, but competition from other messaging apps poses a medium-level risk to its long-term viability.
Issues with account activation and verification
Slow app performance and crashes
Problems with message notifications
Issues with call drops
Problems with sending or receiving media files
Appreciation for free voice and video calling
Appreciation for secure, private messaging
Appreciation for group chat functionality
Request for enhanced privacy controls
Request for displaying full-size profile pictures
Request for video content sharing
Problems with YouTube link functionality
Viber holds a strong position in the freemium messaging app market but faces stiff competition from established players like WhatsApp and Telegram.