Rakuten Viber Messenger reviews: complaints, praise and verdict
Viber Media
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Rakuten Viber Messenger is praised for its free calling and secure messaging features but faces criticism for frequent bugs, lack of privacy settings, and unwanted AI features that drive user churn.
Rating Distribution
Pain Points
-
registration
· 5.0% of reviews
Issues with account activation and registration
-
performance
· 3.0% of reviews
App crashes and poor performance
-
notification issues
Delayed or missing notifications
Praised Features
-
free calls
· 2.0% of reviews
Appreciation for free calling service
-
end-to-end encryption
Highly secure messaging
-
group chats
Group chat functionality
Feature Requests
-
privacy settings
Requests for more privacy settings
Bug Reports
-
YouTube link issue
Problems with YouTube links
Competitive Position
Viber holds a strong position in regions where it has a local monopoly but faces stiff competition globally.
Frequently asked questions about Rakuten Viber Messenger
What do Rakuten Viber Messenger users complain about most?
The most common complaint in Rakuten Viber Messenger reviews is registration (5% of reviews), followed by performance (3% of reviews) and notification issues (0% of reviews). Issues with account activation and registration.
What do users like about Rakuten Viber Messenger?
Users praise Rakuten Viber Messenger most for free calls (2% of reviews), then end-to-end encryption (0% of reviews) and group chats (0% of reviews). Appreciation for free calling service.
Is Rakuten Viber Messenger worth it?
Yes with caveats: Rakuten Viber Messenger holds a 4.1 rating from 16,655,598 ratings, and the most common complaint is registration. Rakuten Viber Messenger is praised for its free calling and secure messaging features but faces criticism for frequent bugs, lack of privacy settings, and unwanted AI features that drive user churn. Reviews describe pricing as positive.
How many monthly downloads does Rakuten Viber Messenger have?
Rakuten Viber Messenger gets about 2.4M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
