Rakuten Viber Messenger — Reviews & Insights
Viber Media
Analysis Summary
Rakuten Viber Messenger is a popular messaging and calling app praised for its secure communication features and free calling services. However, users report various bugs and performance issues that lead to frustration and churn. The app's freemium model with ads is generally well-received, but some find the ads intrusive. Competitive pressure remains high, but positive comparisons to WhatsApp enhance its market position.
Rating Distribution
Pain Points
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registration
· 3.0% of reviews
Issues during account creation or sign-up process
-
performance
· 1.0% of reviews
General app performance issues
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notification issues
· 3.0% of reviews
Problems with receiving notifications
-
call disconnection
· 1.0% of reviews
Issues with call dropping or disconnecting
-
media file issues
· 2.0% of reviews
Problems with sending or receiving media files
Praised Features
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free calls
Appreciation for the free calling service
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end-to-end encryption
Praise for the secure messaging feature
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group chats
Appreciation for group chat functionality
Feature Requests
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privacy settings
Requests for more control over privacy settings
-
full-size profile pictures
Requests for viewing full-size profile pictures
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video content
Requests for video sharing or viewing features
Bug Reports
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YouTube link issue
Problems with embedding or viewing YouTube links
Competitive Position
Viber maintains a strong position in the free messaging app market with its secure communication features, but faces stiff competition from established players like WhatsApp and Telegram.
