Rakuten Viber Messenger — Reviews & Insights
Viber Media
Analysis Summary
Rakuten Viber Messenger is appreciated for its free calling and secure messaging features but struggles with user experience issues, particularly around registration and unwanted feature additions. Competitive pressures from other messaging apps are notable, and user complaints about performance and privacy settings pose medium-level risks to its viability.
Rating Distribution
Pain Points
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registration
· 11.0% of reviews
Issues with account creation and verification
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performance
Slow app performance and crashes
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notification issues
· 2.0% of reviews
Missed notifications and alerts
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media file issues
· 1.0% of reviews
Problems with sending or receiving media files
Praised Features
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free calls
Appreciation for free voice and video calling
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end-to-end encryption
Praise for secure messaging
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group chats
Usefulness of group chat functionality
Feature Requests
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privacy settings
Request for enhanced privacy controls
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full-size profile pictures
Desire for larger profile pictures
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video content
Interest in video sharing features
Bug Reports
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YouTube link issue
Problems with embedding or sharing YouTube links
Competitive Position
Rakuten Viber Messenger holds a strong position in the free calling segment but faces stiff competition from established players like WhatsApp and Telegram in terms of features and user experience.
