Rakuten Viber Messenger — Reviews & Insights
Viber Media
Analysis Summary
Viber Messenger is praised for its free calling and secure messaging features, but users frequently report registration and performance issues, leading to mixed overall sentiment and medium risk of viability due to persistent bugs and negative support experiences.
Rating Distribution
Pain Points
-
registration
· 25.0% of reviews
Users face difficulties during the account activation and registration process.
-
performance
Users report issues with app performance, including slow response times and crashes.
-
notification issues
· 3.0% of reviews
Users complain about missing notifications and alerts.
Praised Features
-
free calls
· 1.0% of reviews
Users appreciate the ability to make free calls to other Viber users.
-
end-to-end encryption
· 1.0% of reviews
Users value the end-to-end encryption for secure messaging.
-
group chats
· 1.0% of reviews
Users enjoy the group chat functionality.
Feature Requests
-
privacy settings
Users request more control over their privacy settings.
-
full-size profile pictures
Users request the ability to use full-size profile pictures.
-
video content
Users request additional video content features.
Bug Reports
-
YouTube link issue
Users report issues with embedding or sharing YouTube links.
Competitive Position
Viber maintains a strong position in the messaging app market due to its free calling features and end-to-end encryption, but faces competition from more feature-rich alternatives.
