Messenger — Reviews & Insights

Name: Messenger
Rating: 4.71 (113444911 reviews)

Meta Platforms, Inc.

★ 4.71 (113.4M) Communication Android Free

Or ask: Compare Messenger to its top alternatives What do Messenger users complain about most? Is Messenger still actively maintained? Best-rated Messenger alternative right now?

⚠ Sentiment Storm (mild)

Rating

4.71

113.4M ratings

Reviews/Month

200

Trend: declining

Last Updated

Mar 3, 2026

Varies with device

Days Since Update

168

Aging

Analysis Summary

Messenger is generally well-liked for its communication features and call quality, but users frequently report bugs and performance issues that detract from the overall experience. While the freemium model is appreciated, some privacy concerns and persistent bugs pose risks to its long-term viability.

Rating Distribution

5★

60.5%

4★

8.0%

3★

6.0%

2★

9.0%

1★

16.5%

Pain Points

bugs · 8.0% of reviews
Issues with app functionality
performance · 7.0% of reviews
Slow loading times and freezing
communication · 1.0% of reviews
Message delivery issues
crashes and login errors · 2.0% of reviews
Frequent crashes and login issues

Praised Features

communication · 2.0% of reviews
Messaging and call features
call quality · 2.0% of reviews
High-quality voice and video calls
free messaging
Cost-free messaging
photo sharing
Sharing photos easily

Feature Requests

customizable themes
Option to customize app appearance
biometric security
Biometric login options

Bug Reports

bugs · 2.0% of reviews
General app bugs
installation bugs
Issues during app installation
media sharing
Problems with sharing media files

Competitive Position

Messenger holds a strong position in the social messaging market due to its comprehensive feature set and strong call quality, though it faces stiff competition from other major players like WhatsApp.