Messenger — Reviews & Insights

Name: Messenger
Rating: 4.66 (12712865 reviews)

Meta Platforms, Inc.

★ 4.66 (12.7M) Social Networking iOS Free

Or ask: Compare Messenger to its top alternatives What do Messenger users complain about most? Is Messenger still actively maintained? Best-rated Messenger alternative right now?

⚠ Sentiment Storm (mild)

Rating

4.66

12.7M ratings

Reviews/Month

1500

Trend: declining

Last Updated

Feb 3, 2026

v547.0.0

Days Since Update

133

Aging

Analysis Summary

Messenger is highly praised for its communication features and ease of use, but technical issues and bugs are causing some user frustration. While the freemium model is well-received, competition and technical glitches pose medium-level risks to its long-term viability.

Rating Distribution

5★

69.0%

4★

5.0%

3★

7.0%

2★

3.0%

1★

16.0%

Pain Points

bugs · 7.0% of reviews
Issues with app functionality
notification issues · 2.0% of reviews
Problems with alerts and notifications

Praised Features

communication · 20.0% of reviews
Overall ease of messaging
video chat · 10.0% of reviews
Quality of video calling

Feature Requests

more customization options · 1.0% of reviews
Desire for additional personalization features

Bug Reports

app freezing · 1.0% of reviews
Instances of the app freezing

Competitive Position

Messenger maintains a strong market position due to its integration with Facebook and wide user base, but faces competition from newer, more feature-rich alternatives.