KakaoTalk : Messenger — Reviews & Insights
Kakao Corp.
Analysis Summary
KakaoTalk has a mixed reception with significant usability issues, particularly around account verification and login, leading to high churn rates. While praised for its media sharing and overall...
Rating Distribution
Pain Points
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account_verification
· 12.3% of reviews
Users face difficulties in account verification and password recovery.
-
login_issues
· 10.7% of reviews
Users report trouble logging in and account access.
-
ads
· 5.7% of reviews
Users express frustration with excessive ads.
-
privacy_controls
· 4.0% of reviews
Users are concerned about privacy controls and data handling.
-
group_chats
· 7.3% of reviews
Users face issues with group chat functionalities.
Praised Features
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media_sharing
Users appreciate the media sharing capabilities.
-
overall_communication
· 7.3% of reviews
Users highlight the overall communication experience.
Feature Requests
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disable_threads
· 5.7% of reviews
Users request to disable threads feature.
Bug Reports
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app_crashes
· 6.0% of reviews
Users report app crashes and instability.
-
notification_issues
· 2.0% of reviews
Users face issues with notifications.
Competitive Position
KakaoTalk faces stiff competition due to its intrusive features and usability issues, but it remains a dominant player in its home market due to its comprehensive feature set and local relevance.
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