OZON: товары, одежда, билеты — Reviews & Insights
Internet Solutions LLC
Analysis Summary
Users appreciate Ozon's wide range of products and fast delivery but frequently report issues with customer support, app crashes, and intrusive ads. Negative sentiment towards customer support is a major reason for churn, while the freemium model with ads is perceived unfavorably. The app faces medium risk due to its reliance on VPN restrictions and frequent technical issues.
Rating Distribution
Pain Points
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support
· 5.0% of reviews
Issues with customer service and support.
-
delivery
· 6.0% of reviews
Problems with delivery services.
-
app crashes
· 1.0% of reviews
Application crashes and freezes.
-
ads
· 1.0% of reviews
Excessive and intrusive advertisements.
-
user interface
· 2.0% of reviews
Issues with the app's user interface.
-
product variety
Limited variety of products.
-
discounts
Perceived lack of discounts.
-
search by order name
· 1.0% of reviews
Difficulty searching by order name.
-
better filtering options
Request for better filtering options.
-
fast delivery
· 1.0% of reviews
Issues with fast delivery claims.
-
language settings
Issues with language settings.
Praised Features
-
variety of products
Wide range of products available.
-
fast delivery
Quick delivery service.
-
discounts
Frequent discounts and promotions.
Feature Requests
-
better filtering options
Improved filtering capabilities.
-
search by order name
· 1.0% of reviews
Ability to search orders by name.
Bug Reports
-
app crashes
· 1.0% of reviews
Application crashes and freezes.
Competitive Position
The app maintains a strong market position due to its wide product variety and fast delivery, but faces competition from other marketplaces with better customer support and more user-friendly interfaces.
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