OZON: товары, одежда, билеты — Reviews & Insights
Internet Solutions LLC
Analysis Summary
Users frequently report issues with customer support, delivery delays, and app crashes, while praising the wide variety of products and fast delivery. The app's reliance on ads for monetization is a significant pain point, contributing to negative user sentiment and high churn rates.
Rating Distribution
Pain Points
-
support
· 4.0% of reviews
Issues with customer service and support.
-
delivery
· 1.0% of reviews
Delivery issues and delays.
-
app crashes
· 3.0% of reviews
Application crashes and freezes.
-
ads
Excessive and intrusive advertisements.
-
user interface
· 5.0% of reviews
Difficulties with the app's user interface.
-
product variety
Limited variety of products.
-
discounts
Perceived lack of discounts.
-
search by order name
· 2.0% of reviews
Inability to search by completed order names.
-
better filtering options
Request for improved filtering options.
-
fast delivery
Issues with fast delivery promises.
-
language settings
Language settings issues.
Praised Features
-
variety of products
· 2.0% of reviews
Wide range of products available.
-
fast delivery
Quick delivery service.
-
discounts
Frequent discounts and promotions.
Feature Requests
-
better filtering options
Request for improved filtering options.
-
search by order name
· 2.0% of reviews
Inability to search by completed order names.
Bug Reports
-
app crashes
· 3.0% of reviews
Application crashes and freezes.
Competitive Position
Ozon faces stiff competition from established players like Amazon, which is often mentioned unfavorably by users.
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