OZON: товары, одежда, билеты — Reviews & Insights
Internet Solutions LLC
Analysis Summary
Users are primarily frustrated with technical issues like app crashes and poor customer support, leading to a negative user experience. While the variety of products and occasional discounts are...
Rating Distribution
Pain Points
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support
· 3.0% of reviews
Problems with customer support and service
-
delivery
· 5.0% of reviews
Issues with order delivery times and logistics
-
ads
· 1.3% of reviews
Excessive and intrusive advertisements
-
app crashes
· 0.7% of reviews
Application frequently crashes
-
language settings
· 0.3% of reviews
Difficulty with language settings
-
product variety
· 0.3% of reviews
Limited variety of products
-
discounts
Perceived lack of discounts
-
search by order name
· 0.7% of reviews
Difficulty searching by order name
-
better filtering options
· 0.3% of reviews
Need for improved filtering options
-
fast delivery
· 3.0% of reviews
Perceived slow delivery
-
user interface
· 1.0% of reviews
Issues with the user interface
Praised Features
-
variety of products
· 0.3% of reviews
Wide range of products available
-
fast delivery
· 0.3% of reviews
Quick delivery service
-
discounts
· 0.3% of reviews
Frequent discounts and promotions
Feature Requests
-
better filtering options
· 0.3% of reviews
Improved filtering capabilities
-
search by order name
· 0.3% of reviews
Ability to search orders by name
Bug Reports
-
app crashes
· 0.7% of reviews
Application frequently crashes
Competitive Position
OZON is positioned as a comprehensive marketplace with a wide variety of products and competitive prices, but faces stiff competition from other established players.
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