HP — Reviews & Insights
HP Inc.
Analysis Summary
The HP app receives mixed reviews, with common pain points including setup and connectivity issues, printing errors, and app crashes. Users praise the printing quality but are frustrated by the...
Rating Distribution
Pain Points
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setup_and_connectivity
· 35.7% of reviews
Issues with setting up and connecting the printer to devices
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printing_errors
· 25.7% of reviews
Problems encountered during the printing process
-
app_functionality
· 16.3% of reviews
General issues with the app's functionality
-
wireless_printing
· 19.3% of reviews
Problems with wireless printing capabilities
-
app_crashes
· 11.7% of reviews
Instances where the app crashes or becomes unresponsive
-
overall_app_functionality
· 15.3% of reviews
General dissatisfaction with the app's overall functionality
-
connectivity_issues
· 25.7% of reviews
Problems with connecting the printer to devices
-
setup_ease
· 12.0% of reviews
Difficulty in setting up the printer
-
mobile_fax
· 0.3% of reviews
Issues with the mobile fax feature
-
app_integration
· 3.0% of reviews
Problems with app integration with other devices
-
higher_dpi_scan_control
· 2.3% of reviews
Issues with higher DPI scan control
-
double_sided_scanning
· 2.3% of reviews
Lack of double-sided scanning feature
Praised Features
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printing_quality
· 8.3% of reviews
High-quality prints
-
app_functionality
· 6.3% of reviews
Effective app functionality
-
setup_ease
· 6.3% of reviews
Easy setup process
Feature Requests
-
double_sided_scanning
· 1.7% of reviews
Request for double-sided scanning feature
-
higher_dpi_scan_control
· 0.7% of reviews
Request for higher DPI scan control
Bug Reports
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app_crashes
· 10.7% of reviews
Instances where the app crashes or becomes unresponsive
-
printing_errors
· 25.7% of reviews
Problems encountered during the printing process
-
mobile_fax
· 0.3% of reviews
Issues with the mobile fax feature
Competitive Position
The HP app faces stiff competition from other brands like Canon and Epson, which users perceive as more reliable and user-friendly.
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