ADP Mobile Solutions — Reviews & Insights
ADP, Inc
Analysis Summary
Users express significant frustration with the app's frequent crashes, unreliable performance, and issues with core features like clock-in. While some users appreciate the paystub view feature, the overall negative sentiment towards the app's user experience and functionality is driving user churn.
Rating Distribution
Pain Points
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functionality
· 55.0% of reviews
Issues with app's core features
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login issues
· 34.0% of reviews
Trouble logging into the app
-
performance
· 44.0% of reviews
Slow and unreliable app performance
-
timecard issues
· 17.0% of reviews
Problems with timecard functionality
-
crashes
· 23.0% of reviews
App crashes frequently
-
user interface
· 22.0% of reviews
Problems with the app's interface
-
payroll and benefits
· 3.0% of reviews
Issues with viewing payroll and benefits
Praised Features
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paystub view
· 2.0% of reviews
Ease of viewing paystubs
Feature Requests
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dark mode
Request for a dark mode feature
Bug Reports
-
clock-in feature
· 23.0% of reviews
Issues with the clock-in feature
-
login
· 34.0% of reviews
Login issues
-
paystubs
· 3.0% of reviews
Problems with viewing paystubs
-
performance
· 44.0% of reviews
App performance issues
Competitive Position
The app faces competition from other time tracking solutions like Workday, which users prefer due to better reliability and user experience.
