Wells Fargo Mobile® — Reviews & Insights
Wells Fargo Mobile
Analysis Summary
Wells Fargo Mobile receives high praise for its overall functionality and customer service, but struggles with security concerns, app crashes, and pricing issues. Users appreciate the mobile deposit...
Rating Distribution
Pain Points
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security
· 1.3% of reviews
Concerns about the security of personal financial data
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login issues
· 4.3% of reviews
Difficulties encountered while logging into the app
-
app crashes
· 3.7% of reviews
Instances where the app unexpectedly closes or stops working
Praised Features
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overall functionality
· 14.0% of reviews
General satisfaction with the app's features and performance
-
customer service
· 5.3% of reviews
Positive feedback on the support and assistance provided
-
mobile deposit
· 5.0% of reviews
Ease and efficiency of depositing checks via the mobile app
Feature Requests
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dark mode
· 0.7% of reviews
Request for a dark mode option to reduce eye strain
Bug Reports
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mobile deposit
· 2.0% of reviews
Issues with the mobile check deposit functionality
Competitive Position
Wells Fargo Mobile is a strong competitor in the banking app market, but faces stiff competition from other major banks. It excels in customer service and mobile deposit features, but pricing and security concerns could pose challenges.
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