Citi Mobile® — Reviews & Insights

Analysis Summary

Citi Mobile receives generally positive feedback for its features but struggles with frequent update issues, poor user experience, and login problems, leading to significant user dissatisfaction and potential churn.

Rating Distribution

Pain Points

• functionality · 2.0% of reviews

  Issues with app features and operations

• performance · 7.0% of reviews

  Slow app speed and lag

• ux · 2.0% of reviews

  User interface and experience issues

• Update issues · 8.0% of reviews

  Problems with app updates

• Login issues · 7.0% of reviews

  Difficulties logging into the app

• iPad support · 4.0% of reviews

  Lack of iPad app support

• App crashes · 8.0% of reviews

  Application crashes

Praised Features

• FICO Score

  Access to FICO Score

Feature Requests

• Dark Mode

  Request for dark mode

Bug Reports

• App crashes · 8.0% of reviews

  Application crashes

• Login issues · 7.0% of reviews

  Difficulties logging into the app

Competitive Position

Citi Mobile is positioned as a comprehensive banking app but faces stiff competition due to frequent issues and user dissatisfaction.

Similar Apps

Wells Fargo Mobile®

Wells Fargo

★ 4.86

Wells Fargo Mobile®

Wells Fargo Mobile

★ 4.83

Credit One Bank Mobile

Credit One Bank, N.A.

★ 4.77

Capital One Mobile

Capital One

★ 4.85

IDFC FIRST Bank: MobileBanking

IDFC FIRST Bank Ltd.

★ 4.86

iMobile: Loan, Cards & Banking

ICICI Bank Ltd.

★ 4.62