Citi Mobile® — Reviews & Insights

Name: Citi Mobile®
Rating: 4.88 (3882276 reviews)

Citibank

★ 4.88 (3.9M) Finance iOS Free

Or ask: Compare Citi Mobile® to its top alternatives What do Citi Mobile® users complain about most? Is Citi Mobile® still actively maintained? Best-rated Citi Mobile® alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 54

Rating

4.88

3.9M ratings

Reviews/Month

Trend: declining

Last Updated

Feb 2, 2026

v9.91.0

Days Since Update

Active

Analysis Summary

Users of the Citi Mobile app express significant frustration with its performance, user experience, and frequent crashes. While some features like FaceID and FICO Score are praised, many users are...

Rating Distribution

5★

12.4%

4★

3.2%

3★

6.6%

2★

9.8%

1★

68.0%

Pain Points

functionality · 30.0% of reviews
Issues with app features and operations
performance · 21.0% of reviews
Slow loading times and app responsiveness
ux · 12.3% of reviews
User interface and experience issues
Zelle · 4.0% of reviews
Issues with Zelle feature
Mobile check deposit · 6.0% of reviews
Problems with mobile check deposit feature
Login issues · 15.0% of reviews
Problems with logging into the app
Zelle amount input · 3.3% of reviews
Problems with entering Zelle amounts
Running balance · 3.0% of reviews
Problems with displaying account balance
Password manager · 6.7% of reviews
Incompatibility with password managers
FICO Score · 0.7% of reviews
Issues with viewing FICO Score
ATM Finder
Problems with finding ATMs
Overall app functionality · 31.7% of reviews
General issues with app functionality
iPad support · 5.7% of reviews
Issues with iPad compatibility
App crashes · 11.0% of reviews
App frequently crashes
Update issues · 15.3% of reviews
Problems after app updates
FaceID · 1.7% of reviews
Issues with FaceID functionality
Dark Mode · 1.0% of reviews
Lack of Dark Mode

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Praised Features

FaceID · 1.0% of reviews
Biometric authentication using FaceID
FICO Score · 1.3% of reviews
Access to FICO Score

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Feature Requests

Dark Mode · 1.0% of reviews
Request for dark mode option

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Bug Reports

App crashes · 11.0% of reviews
App frequently crashes
Login issues · 15.0% of reviews
Problems with logging into the app
Zelle · 4.3% of reviews
Problems with Zelle feature
Update issues · 15.3% of reviews
Problems after app updates
Login · 14.3% of reviews
Login problems

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Competitive Position

Citi Mobile’s app faces stiff competition from other major banking apps like Chase and Wells Fargo. While some users find it convenient, frequent bugs and poor user experience lead to dissatisfaction and comparisons to more reliable competitors.

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