Bank of America Mobile Banking — Reviews & Insights
Bank of America
Analysis Summary
The Bank of America Mobile Banking app receives mixed reviews, with significant issues reported regarding bugs, login problems, and poor user experience. While some users praise the customer service...
Rating Distribution
Pain Points
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bugs
· 17.7% of reviews
Issues with app functionality
-
login_issues
· 15.0% of reviews
Difficulties in logging into the app
-
customer service
· 4.7% of reviews
Difficulties with customer support
-
overall_functionality
· 26.3% of reviews
General issues with app functionality
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blank_screen
· 10.3% of reviews
Screen goes blank after login
-
security
· 4.3% of reviews
Concerns about app security
-
crashes
· 7.3% of reviews
App crashes unexpectedly
-
check_deposit
· 2.0% of reviews
Issues with mobile check deposit
Praised Features
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customer service
· 7.0% of reviews
Positive feedback on customer support
-
overall_functionality
· 17.0% of reviews
General positive feedback on app functionality
-
ease_of_use
· 12.7% of reviews
Ease of using the app
-
mobile_deposit
· 4.0% of reviews
Ease of depositing checks via mobile
-
user_interface
· 5.7% of reviews
Overall app design and navigation
-
customer_support
· 6.3% of reviews
Quality of customer service
-
security
· 1.3% of reviews
App security features
Feature Requests
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dark mode
· 0.7% of reviews
Request for a dark mode feature
-
dark mode
· 0.7% of reviews
Request for a dark mode option
-
ACH transfer options
Automated Clearing House transfer features
-
FICO score
Request for FICO score display
Bug Reports
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blank_screen
· 10.3% of reviews
Screen goes blank after login
-
crashes
· 12.7% of reviews
App crashes unexpectedly
-
login_issues
· 14.7% of reviews
Problems with account access
-
ACH transfer
· 6.7% of reviews
Issues with Automated Clearing House transfers
-
app_crashes
· 15.7% of reviews
App crashes after updates
Competitive Position
Bank of America’s mobile banking app faces stiff competition from other major banks, particularly in terms of app functionality and user experience. While praised for its mobile deposit feature and customer support, it lags in providing advanced features and has frequent bugs and crashes, which could impact its market positioning.
