Ticketmaster－Buy, Sell Tickets — Reviews & Insights
Ticketmaster
Analysis Summary
Ticketmaster has a high overall rating but faces significant criticism regarding high fees and app usability issues. Users appreciate the event discovery feature but are frustrated by the lack of fee transparency and app crashes. The app's freemium model generates revenue through fees, which leads to negative user sentiment. The main reason for churn is perceived overpricing, and the platform faces medium risk due to performance issues and user dissatisfaction.
Rating Distribution
Pain Points
-
pricing
· 22.0% of reviews
High fees and perceived overpricing
-
ux
· 16.0% of reviews
App usability issues
-
performance
· 16.0% of reviews
App crashes and slow performance
-
login issues
· 8.0% of reviews
Difficulty logging in
-
ticket buying
· 39.0% of reviews
Difficulty buying tickets
-
app crashes
· 17.0% of reviews
App crashes
Praised Features
-
event discovery
· 2.0% of reviews
Exploring events
-
ticket scanning
· 13.0% of reviews
Ticket scanning
Feature Requests
-
fee transparency
Clearer information on fees
Bug Reports
-
push notifications
· 1.0% of reviews
Irrelevant push notifications
Competitive Position
Ticketmaster dominates the live event ticketing market but faces competition from other platforms that offer better user experiences and lower fees.
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