Ticketmaster－Buy, Sell Tickets — Reviews & Insights
Ticketmaster
Analysis Summary
Ticketmaster has a high overall rating but faces significant criticism regarding high fees and user experience issues. Users appreciate the event discovery feature but are frustrated by the lack of fee transparency and frequent app crashes. The app's freemium model has led to negative sentiment, and competition from other platforms like SeatGeek and Fever poses a threat to its market position.
Rating Distribution
Pain Points
-
pricing
· 9.0% of reviews
High fees charged by Ticketmaster
-
ux
· 16.0% of reviews
User experience issues
-
performance
· 20.0% of reviews
Slow loading times and app crashes
-
login issues
· 7.0% of reviews
Difficulty logging in
-
ticket buying
· 42.0% of reviews
Difficulty in purchasing tickets
-
app crashes
· 12.0% of reviews
App crashes during use
Praised Features
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event discovery
· 1.0% of reviews
Ease of finding events
-
ticket scanning
· 12.0% of reviews
Ease of scanning tickets
Feature Requests
-
fee transparency
Clearer information on fees
Bug Reports
-
push notifications
Issues with push notifications
Competitive Position
Ticketmaster faces stiff competition due to high fees and user experience issues, but remains a dominant player in the market.
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