Ticketmaster－Buy, Sell Tickets — Reviews & Insights
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⚠ Sentiment Storm (severe)
⚡ Disruption Score: 56
Rating
4.79
4M ratings
Reviews/Month
259
Trend: declining
Last Updated
Jan 29, 2026
v271.2
Days Since Update
92
Aging
Analysis Summary
Ticketmaster has a dominant position in the ticket selling market but faces significant criticism regarding high service fees and user experience issues. While many users praise the ease of ticket...
Rating Distribution
Pain Points
-
pricing
· 33.0% of reviews
High fees and perceived price gouging
-
ux
· 24.7% of reviews
Complex user experience
-
performance
· 23.7% of reviews
App crashes and slow performance
-
login issues
· 16.0% of reviews
Authentication problems
-
ticket buying
· 43.0% of reviews
Difficulty in buying tickets
-
app crashes
· 16.3% of reviews
Application crashes
Praised Features
-
event discovery
· 9.3% of reviews
Discovering events
-
ticket scanning
· 17.3% of reviews
Ease of scanning tickets
Feature Requests
-
fee transparency
· 3.0% of reviews
Clearer pricing information
Bug Reports
-
push notifications
· 4.0% of reviews
Issues with push notifications
Competitive Position
Ticketmaster maintains a dominant market position due to its extensive event listings and established reputation, but faces competition from emerging platforms.
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