Ticketmaster－Buy, Sell Tickets — Reviews & Insights
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☠ Zombie App
⚠ Sentiment Storm (severe)
⚡ Disruption Score: 59
Rating
4.79
4.2M ratings
Reviews/Month
250
Trend: declining
Last Updated
Jan 29, 2026
v271.2
Days Since Update
227
Stale
Analysis Summary
Ticketmaster has a dominant position in the ticket buying and selling market but faces significant criticism for high fees and poor user experience. Users appreciate the ease of event discovery but are frustrated by the lack of fee transparency and app performance issues.
Rating Distribution
Pain Points
-
pricing
· 10.0% of reviews
High fees charged by Ticketmaster
-
ux
· 16.0% of reviews
Poor user experience
-
performance
· 12.0% of reviews
App crashes and slow performance
-
login issues
· 12.0% of reviews
Account access problems
-
ticket buying
· 36.0% of reviews
Difficulty in buying tickets
Praised Features
-
event discovery
· 2.0% of reviews
Ease of finding events
-
ticket scanning
· 12.0% of reviews
Convenience of scanning tickets
Feature Requests
-
fee transparency
· 2.0% of reviews
Clearer information on fees
Bug Reports
-
push notifications
· 2.0% of reviews
Unwanted notifications
Competitive Position
Ticketmaster holds a dominant market position but faces criticism for high fees and user experience issues.
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