StubHub: Event Tickets reviews: complaints, praise and verdict

Name: StubHub: Event Tickets
Rating: 4.76 (1439620 reviews)

StubHub Inc.

★ 4.76 (1.4M) Entertainment iOS Free View on App Store ↗

Data as of October 27, 2026. Review analysis of 100 reviews generated October 18, 2026.

Or ask: Compare StubHub: Event Tickets to its top alternatives What do StubHub: Event Tickets users complain about most? Is StubHub: Event Tickets still actively maintained? Best-rated StubHub: Event Tickets alternative right now?

☠ Zombie App

Rating

4.76

1.4M ratings

Reviews/Month

Last Updated

Jan 12, 2026

v104.3.3

Days Since Update

287

Stale

By the numbers (App Vulture estimates, data as of October 27, 2026)

Monthly downloads (estimate)

about 1.1M

high confidence

Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.

Analysis Summary

StubHub receives significant criticism for high ticket prices, poor customer service, and frequent app crashes. Users often cite issues with ticket delivery and lack of transparency in pricing as major pain points, leading to a negative overall sentiment and high churn rates. The app's paid model is perceived unfavorably, and competitors like Ticketmaster are favored for better pricing and service.

Rating Distribution

5★

0.0%

4★

0.0%

3★

0.0%

2★

0.0%

1★

0.0%

Pain Points

ticket_delivery · 54.0% of reviews
Issues with timely delivery of tickets
customer_service · 12.0% of reviews
Problems with customer support
ticket_quality · 66.0% of reviews
Issues with the quality or validity of tickets
app_functionality · 24.0% of reviews
Problems with the app's functionality
ticket_refunds · 53.0% of reviews
Issues with obtaining refunds
more_transparency · 2.0% of reviews
Lack of transparency in pricing and policies
app_crashes · 6.0% of reviews
App crashes and instability
login_bugs
Login issues and bugs
ticket_resale · 60.0% of reviews
Issues with reselling tickets
user_interface
Issues with the app's user interface
apple_wallet · 3.0% of reviews
Problems with Apple Wallet integration
more_event_filters
Need for more event filters
better_ticket_pricing · 2.0% of reviews
Desire for better ticket pricing
login_issues
Login issues

Praised Features

good_newsletter
Positive feedback on the newsletter

Feature Requests

more_event_filters
Request for more event filters
better_ticket_pricing · 2.0% of reviews
Request for better ticket pricing

Bug Reports

app_crashes · 6.0% of reviews
App crashes and instability
login_bugs
Login issues and bugs

Competitive Position

StubHub faces strong competition from other ticketing platforms like Ticketmaster, which offer better pricing and more reliable service.

Frequently asked questions about StubHub: Event Tickets

What do StubHub: Event Tickets users complain about most?

The most common complaint in StubHub: Event Tickets reviews is ticket_quality (66% of reviews), followed by ticket_resale (60% of reviews) and ticket_delivery (54% of reviews). Issues with the quality or validity of tickets.

What do users like about StubHub: Event Tickets?

Users praise StubHub: Event Tickets most for good_newsletter (0% of reviews). Positive feedback on the newsletter.

Is StubHub: Event Tickets worth it?

Yes for most users: StubHub: Event Tickets holds a 4.8 rating from 1,439,620 ratings. StubHub receives significant criticism for high ticket prices, poor customer service, and frequent app crashes. Users often cite issues with ticket delivery and lack of transparency in pricing as major pain points, leading to a negative overall sentiment and high churn rates. Reviews describe pricing as negative. The main reason users leave is pricing.

How many monthly downloads does StubHub: Event Tickets have?

StubHub: Event Tickets gets about 1.1M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 27, 2026).