Snapchat — Reviews & Insights

Name: Snapchat
Rating: 4.50 (5748885 reviews)

Snap, Inc.

★ 4.50 (5.7M) Photo & Video iOS Free

Or ask: Compare Snapchat to its top alternatives What do Snapchat users complain about most? Is Snapchat still actively maintained? Best-rated Snapchat alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 53

Rating

4.50

5.7M ratings

Reviews/Month

1667

Trend: declining

Last Updated

Feb 6, 2026

v13.78.1.0

Days Since Update

Active

Analysis Summary

Snapchat continues to be a popular app for photo and video sharing, but recent changes in pricing for memory storage have led to significant user dissatisfaction and increased churn. Users appreciate...

Rating Distribution

5★

44.2%

4★

6.2%

3★

7.8%

2★

5.6%

1★

36.2%

Pain Points

pricing · 18.0% of reviews
Users are unhappy about the new subscription fees for memory storage.
ads in messages · 12.0% of reviews
Users are annoyed by the ads appearing in their messages.
bugs · 12.3% of reviews
Users report various bugs affecting the app's functionality.
ux · 46.0% of reviews
Users are dissatisfied with the user experience, especially with recent updates.
memory storage · 26.0% of reviews
Limited free storage and the need to pay for more is a significant issue.
account issues · 6.3% of reviews
Users report being banned or having issues with their accounts.
communication · 38.3% of reviews
Users express dissatisfaction with communication features.
screenshot notifications · 13.3% of reviews
Users are annoyed by notifications when others screenshot their snaps.
more storage options · 24.3% of reviews
Users request more storage options.
better support · 9.3% of reviews
Users call for better customer support.
account bans · 13.7% of reviews
Users report being unfairly banned from their accounts.
streaks · 37.3% of reviews
Users request automatic streak continuation.
keyboard issues · 41.7% of reviews
Users report issues with the keyboard.
app crashes · 32.7% of reviews
Users report the app crashing.
memory backup · 39.7% of reviews
Users request better memory backup options.
password reset options · 38.3% of reviews
Users request more options for resetting passwords.
remove followers · 38.0% of reviews
Users request the ability to remove followers.
pausing stories · 40.7% of reviews
Users request the ability to pause stories.
filter and game search · 40.3% of reviews
Users request better search options for filters and games.
camera issues · 40.3% of reviews
Users report issues with the camera.
support · 38.0% of reviews
Users request better support.
filters and lenses · 38.7% of reviews
Users report issues with filters and lenses.
messaging · 38.3% of reviews
Users request improvements to messaging features.
overall experience · 36.0% of reviews
Users express dissatisfaction with the overall experience.
stories · 37.7% of reviews
Users express dissatisfaction with stories.
banning · 26.0% of reviews
Users report being banned without reason.

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Praised Features

overall experience · 28.7% of reviews
Users appreciate the overall experience Snapchat provides.
filters and lenses · 33.0% of reviews
Users love the filters and lenses available on Snapchat.

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Feature Requests

more storage options · 24.3% of reviews
Users request more storage options.
better support · 9.3% of reviews
Users call for better customer support.

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Bug Reports

bugs · 11.3% of reviews
Users report various bugs affecting the app's functionality.
app crashes · 37.7% of reviews
Users report the app crashing.

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Competitive Position

Snapchat maintains a strong position in the social media market due to its unique features and large user base, but faces increasing competition from newer platforms.

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