Marriott Bonvoy: Book Hotels — Reviews & Insights
Marriott International
Analysis Summary
The Marriott Bonvoy app receives overwhelmingly positive feedback for its rewards program and customer service, though it occasionally faces minor technical issues. Users appreciate the ease of use and the benefits of the loyalty program, positioning the app well in the competitive landscape.
Rating Distribution
Pain Points
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bugs
· 3.0% of reviews
Issues with app functionality
-
ux
· 5.0% of reviews
User experience issues
-
mobile key
· 2.0% of reviews
Mobile key functionality problems
-
add additional guests
· 3.0% of reviews
Issues adding guests to reservations
-
app crashes
· 3.0% of reviews
Application crashes
-
login issues
· 1.0% of reviews
Problems with logging into the app
-
rewards
· 3.0% of reviews
Rewards system issues
-
mobile check-in
· 4.0% of reviews
Mobile check-in problems
-
customer service
· 4.0% of reviews
Customer service issues
-
ease of use
· 13.0% of reviews
Ease of using the app
-
integrate Apple wallet
· 1.0% of reviews
Issues integrating Apple wallet
-
book connecting rooms
· 1.0% of reviews
Booking connecting rooms
Praised Features
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rewards
· 6.0% of reviews
Rewards program
-
ease of use
· 26.0% of reviews
Ease of using the app
-
customer service
· 20.0% of reviews
Customer service
Feature Requests
-
add additional guests
· 1.0% of reviews
Adding guests to reservations
-
integrate Apple wallet
· 1.0% of reviews
Integrate Apple wallet
-
book connecting rooms
· 3.0% of reviews
Booking connecting rooms
Bug Reports
-
app crashes
· 3.0% of reviews
Application crashes
-
login issues
· 1.0% of reviews
Problems with logging into the app
-
rewards
· 3.0% of reviews
Rewards system issues
Competitive Position
Marriott Bonvoy maintains a strong market position due to its extensive hotel network, loyalty program benefits, and positive customer service reputation.
