Marriott Bonvoy: Book Hotels — Reviews & Insights
Marriott International
Analysis Summary
The Marriott Bonvoy app receives generally positive feedback for its rewards program and ease of use, but users frequently report bugs and issues with the mobile key and check-in features. Competitive mentions highlight dissatisfaction with Hilton's app, and the app's viability is threatened by its technical issues.
Rating Distribution
Pain Points
-
bugs
· 8.0% of reviews
Issues with app functionality
-
ux
· 8.0% of reviews
User experience issues
-
mobile key
Mobile key functionality issues
-
customer service
Customer service issues
-
rewards
Rewards program issues
-
mobile check-in
Mobile check-in issues
-
add additional guests
Adding additional guests issues
-
book connecting rooms
Booking connecting rooms issues
Praised Features
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rewards
· 4.0% of reviews
Rewards program
-
ease of use
· 16.0% of reviews
Ease of using the app
-
customer service
· 2.0% of reviews
Customer service quality
Feature Requests
-
add additional guests
Ability to add additional guests
-
integrate Apple wallet
Apple wallet integration
Bug Reports
-
app crashes
App crashing issues
Competitive Position
Marriott Bonvoy holds a strong market position due to its extensive hotel network and robust rewards program, but faces competition from other hotel chains and their apps.
