Marco Polo - Video Messenger reviews: complaints, praise and verdict

Name: Marco Polo - Video Messenger
Rating: 4.76 (2163126 reviews)

Joya Communications

★ 4.76 (2.2M) Social Networking iOS Free View on App Store ↗

Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.

Or ask: Compare Marco Polo - Video Messenger to its top alternatives What do Marco Polo - Video Messenger users complain about most? Is Marco Polo - Video Messenger still actively maintained? Best-rated Marco Polo - Video Messenger alternative right now?

☠ Zombie App ⚠ Sentiment Storm (mild) ⚡ Disruption Score: 50

Rating

4.76

2.2M ratings

Reviews/Month

Trend: declining

Last Updated

Feb 3, 2026

v0.1560.0

Days Since Update

265

Stale

By the numbers (App Vulture estimates, data as of October 25, 2026)

Monthly downloads (estimate)

about 1.8M

high confidence

Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.

Analysis Summary

Marco Polo is highly praised for its video messaging feature and privacy, but faces criticism for high subscription prices and bugs. Users appreciate the app's ability to keep them connected with loved ones, but many find the subscription costs excessive, leading to mixed sentiment and some churn.

Rating Distribution

5★

55.0%

4★

10.0%

3★

8.0%

2★

12.0%

1★

15.0%

Pain Points

pricing · 17.0% of reviews
Many users feel the subscription prices are too high for the features offered.
bugs · 3.0% of reviews
Several users report bugs that disrupt the app's functionality.
missing_features
Users desire additional features that are currently unavailable.
ux · 1.0% of reviews
Some users find the user experience to be confusing or not intuitive.
app_crashes
Users report that the app crashes unexpectedly.
group_messaging
Issues with group messaging functionality.
customization_options · 1.0% of reviews
Lack of customization options for the app.
privacy
Concerns about privacy and data security.
free_version · 5.0% of reviews
Issues with the free version of the app.
timer_feature
Lack of a timer feature in the app.
video_and_audio_call_options
Limited video and audio call options.
iPad_app_update
Issues with the iPad app update.

Praised Features

video_messaging · 11.0% of reviews
Users appreciate the video messaging feature.
group_messaging · 5.0% of reviews
Users enjoy the group messaging functionality.
privacy
Users value the app's privacy features.

Feature Requests

customization_options
Users request more customization options for the app.

Bug Reports

app_crashes
Users report that the app crashes unexpectedly.

Competitive Position

Marco Polo is positioned as a premium video messaging app with unique features like asynchronous video chatting, but faces competition from free messaging apps.

Frequently asked questions about Marco Polo - Video Messenger

What do Marco Polo - Video Messenger users complain about most?

The most common complaint in Marco Polo - Video Messenger reviews is pricing (17% of reviews), followed by free_version (5% of reviews) and bugs (3% of reviews). Many users feel the subscription prices are too high for the features offered.

What do users like about Marco Polo - Video Messenger?

Users praise Marco Polo - Video Messenger most for video_messaging (11% of reviews), then group_messaging (5% of reviews) and privacy (0% of reviews). Users appreciate the video messaging feature.

Is Marco Polo - Video Messenger worth it?

Yes for most users: Marco Polo - Video Messenger holds a 4.8 rating from 2,163,126 ratings. Marco Polo is highly praised for its video messaging feature and privacy, but faces criticism for high subscription prices and bugs. Users appreciate the app's ability to keep them connected with loved ones, but many find the subscription costs excessive, leading to mixed sentiment and some churn. Reviews describe pricing as negative. The main reason users leave is pricing.

How many monthly downloads does Marco Polo - Video Messenger have?

Marco Polo - Video Messenger gets about 1.8M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).