Google Messages — Reviews & Insights
Google LLC
Analysis Summary
Google Messages has a mixed reception with users appreciating its Rich Communication Services (RCS) and privacy features, but facing significant criticism for bugs, lack of customization, and...
Rating Distribution
Pain Points
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functionality
· 18.7% of reviews
Issues with app performance and message delivery
-
Customization options
· 13.0% of reviews
Lack of personalization and customization features
-
Rich Communication
· 25.0% of reviews
Problems with rich communication features
-
custom message categories
· 7.7% of reviews
Inability to create custom message categories
Praised Features
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Rich Communication Services (RCS)
· 4.0% of reviews
Adoption and use of RCS for enhanced messaging
-
Privacy
Appreciation for end-to-end encryption and spam protection
-
AI-Powered Messaging
· 0.7% of reviews
Use of AI for message suggestions and enhancements
-
Seamless Across Devices
Continuity and synchronization across multiple devices
Feature Requests
-
Customization options
· 3.7% of reviews
Desire for more personalization and customization features
-
Message categorization
· 2.0% of reviews
Need for organizing messages into different categories
-
SMS toggle option
· 5.0% of reviews
Option to switch back to traditional SMS
Bug Reports
-
App freezing
· 8.0% of reviews
Issues with the app freezing and crashing
-
Message delivery
· 15.0% of reviews
Problems with sending and receiving messages
-
RCS issues
· 6.3% of reviews
Problems with Rich Communication Services
-
Customization
· 5.0% of reviews
Issues with app customization options
Competitive Position
Google Messages faces competition from well-established messaging apps like Samsung Messages and Apple Messages, which offer more features and better integration with their ecosystems.
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