Chewy - Pet Care & Pharmacy reviews: complaints, praise and verdict
Chewy, Inc.
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Chewy is highly praised for its exceptional customer service and extensive product selection, but users have reported issues with app crashes and delivery delays. The company's paid business model is well-received, though there is mixed sentiment regarding recent updates.
Rating Distribution
Pain Points
-
delivery_issues
· 1.0% of reviews
Issues related to delivery delays or incorrect addresses
-
login_issues
Problems with app login or account access
Praised Features
-
customer_service
· 38.0% of reviews
Highly responsive and helpful customer service
-
product_selection
· 44.0% of reviews
Wide range of pet products available
-
fast_shipping
· 19.0% of reviews
Quick and reliable shipping
-
autoship
· 2.0% of reviews
Convenient autoship service for pet supplies
-
deals_and_coupons
· 5.0% of reviews
Promotional deals and coupon codes
Feature Requests
-
search_improvements
Enhanced search functionality
-
order_history
· 1.0% of reviews
More detailed order history
Bug Reports
-
app_crash
· 2.0% of reviews
Application crashes or freezes
-
login_issues
Problems with app login or account access
Competitive Position
Chewy maintains a strong market position due to its excellent customer service and wide product selection, though it faces competition from other online pet supply retailers.
Frequently asked questions about Chewy - Pet Care & Pharmacy
What do Chewy - Pet Care & Pharmacy users complain about most?
The most common complaint in Chewy - Pet Care & Pharmacy reviews is delivery_issues (1% of reviews), followed by login_issues (0% of reviews). Issues related to delivery delays or incorrect addresses.
What do users like about Chewy - Pet Care & Pharmacy?
Users praise Chewy - Pet Care & Pharmacy most for product_selection (44% of reviews), then customer_service (38% of reviews) and fast_shipping (19% of reviews). Wide range of pet products available.
Is Chewy - Pet Care & Pharmacy worth it?
Yes for most users: Chewy - Pet Care & Pharmacy holds a 4.9 rating from 1,221,421 ratings. Chewy is highly praised for its exceptional customer service and extensive product selection, but users have reported issues with app crashes and delivery delays. The company's paid business model is well-received, though there is mixed sentiment regarding recent updates. Reviews describe pricing as positive. The main reason users leave is UX.
How many monthly downloads does Chewy - Pet Care & Pharmacy have?
Chewy - Pet Care & Pharmacy gets about 1.6M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
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