Amazon Prime Video — Reviews & Insights
AMZN Mobile LLC
Analysis Summary
Amazon Prime Video receives mixed to negative feedback primarily due to excessive ads, frequent application crashes, and poor user experience. Users are frustrated by the need to watch numerous ads...
Rating Distribution
Pain Points
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ads
· 38.3% of reviews
Excessive and disruptive advertisements
-
bugs
· 36.3% of reviews
Application malfunctions and errors
-
ux
· 24.0% of reviews
User interface and experience issues
-
offline viewing
· 11.3% of reviews
Issues with downloading and viewing content offline
-
app crashes
· 19.0% of reviews
Application sudden termination
-
download issues
· 2.7% of reviews
Problems with downloading content
-
content availability
· 17.7% of reviews
Limited availability of desired content
-
skip ad option
· 32.7% of reviews
Lack of skip ad feature
Praised Features
-
content library
· 0.3% of reviews
Extensive selection of movies and TV shows
-
movies
· 1.0% of reviews
High-quality movie offerings
Feature Requests
-
ad-free option
· 21.7% of reviews
Option to watch without advertisements
-
better customer service
· 0.3% of reviews
Improved customer support
Bug Reports
-
login issues
· 5.0% of reviews
Difficulties in logging into the app
-
freezing and crashing
· 12.0% of reviews
Application freezing and sudden termination
-
ads
· 34.7% of reviews
Advertisements issues
Competitive Position
Amazon Prime Video faces stiff competition from other streaming services, particularly in terms of ad frequency and user experience, which are critical factors in user satisfaction and retention.
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