Amazon Prime Video reviews: complaints, praise and verdict
AMZN Mobile LLC
Data as of October 26, 2026. Review analysis of 100 reviews generated October 26, 2026.
By the numbers (App Vulture estimates, data as of October 26, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Amazon Prime Video has a strong content library but is facing significant user dissatisfaction due to frequent ads, technical issues, and a confusing user interface. Users are increasingly considering canceling their subscriptions, and competition from other streaming services is intensifying.
Rating Distribution
Pain Points
-
ads
· 19.0% of reviews
Frequent and intrusive advertisements disrupting the viewing experience.
-
bugs
· 10.0% of reviews
Technical issues and glitches affecting app functionality.
-
ux
· 5.0% of reviews
User interface and experience issues.
-
offline viewing
· 2.0% of reviews
Issues with downloading and viewing content offline.
-
content availability
· 2.0% of reviews
Limited availability of desired content.
Praised Features
-
content library
Extensive and diverse selection of movies and TV shows.
Feature Requests
-
ad-free option
· 10.0% of reviews
Option to watch content without advertisements.
-
better customer service
Improved support and customer service responsiveness.
Bug Reports
-
freezing and crashing
· 9.0% of reviews
App frequently freezes and crashes.
Competitive Position
Prime Video maintains a strong content library but faces competition from other streaming services that offer fewer ads and more user-friendly interfaces.
Frequently asked questions about Amazon Prime Video
What do Amazon Prime Video users complain about most?
The most common complaint in Amazon Prime Video reviews is ads (19% of reviews), followed by bugs (10% of reviews) and ux (5% of reviews). Frequent and intrusive advertisements disrupting the viewing experience.
What do users like about Amazon Prime Video?
Users praise Amazon Prime Video most for content library (0% of reviews). Extensive and diverse selection of movies and TV shows.
Is Amazon Prime Video worth it?
Yes for most users: Amazon Prime Video holds a 4.8 rating from 3,079,237 ratings. Amazon Prime Video has a strong content library but is facing significant user dissatisfaction due to frequent ads, technical issues, and a confusing user interface. Users are increasingly considering canceling their subscriptions, and competition from other streaming services is intensifying. Reviews describe pricing as mixed. The main reason users leave is ads.
How many monthly downloads does Amazon Prime Video have?
Amazon Prime Video gets about 1.8M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 26, 2026). Estimated monthly revenue is in the $9.4M to $14M range.
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