Prime Video — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Prime Video receives mixed to negative feedback primarily due to ads in a paid subscription, technical issues, and performance problems. While users appreciate the content variety and live TV options, the presence of ads and technical glitches are major pain points driving churn.
Rating Distribution
Pain Points
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ads
· 22.0% of reviews
Users are frustrated by the presence of ads even in paid subscriptions.
-
performance
· 14.0% of reviews
Users report issues with app performance and streaming quality.
-
technical issues
· 7.0% of reviews
Users report various technical problems with the app.
-
content availability
· 1.0% of reviews
Users express dissatisfaction with the availability of certain content.
-
ad-free experience
· 22.0% of reviews
Users are unhappy with the lack of an ad-free experience.
Praised Features
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content variety
· 3.0% of reviews
Users appreciate the wide range of content available.
-
live TV and sports
· 3.0% of reviews
Users enjoy the live TV and sports streaming options.
-
personalized experience
Users appreciate the personalized recommendations and profiles.
Feature Requests
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subtitle customization
· 1.0% of reviews
Users request more control over subtitles.
Bug Reports
-
auto downloads
Users report issues with automatic downloads.
-
episode order
Users report issues with the correct order of episodes.
Competitive Position
Prime Video faces stiff competition from other streaming services, particularly Netflix, which users often cite as superior in terms of content and ad-free experience.
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