Amazon Music: Songs & Podcasts — Reviews & Insights
AMZN Mobile LLC
Analysis Summary
Amazon Music has a strong music selection and offline listening features, but frequent app crashes, playlist management issues, and recent pricing changes are causing user dissatisfaction and leading to churn.
Rating Distribution
Pain Points
-
bugs
· 6.0% of reviews
Issues with app functionality
-
playlist issues
· 26.0% of reviews
Problems with playlist management
-
music selection
· 18.0% of reviews
Concerns about music library variety
Praised Features
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music selection
· 12.0% of reviews
Variety and quality of music available
-
ad-free experience
· 6.0% of reviews
Ad-free listening for Prime members
-
offline listening
Ability to listen offline
Feature Requests
-
playlist customization
· 8.0% of reviews
More control over playlist creation and management
-
music library management
Better management of personal music library
Bug Reports
-
app crashes
· 6.0% of reviews
Application frequently crashes
Competitive Position
Amazon Music faces stiff competition due to its pricing changes and performance issues, but its extensive music library remains a strong selling point.
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