Amazon Music: Songs & Podcasts — Reviews & Insights

Name: Amazon Music: Songs & Podcasts
Rating: 3.94 (3374050 reviews)

Amazon Mobile LLC

★ 3.94 (3.4M) Music And Audio Android Free

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Rating

3.94

3.4M ratings

Reviews/Month

3000

Trend: stable

Last Updated

Mar 3, 2026

Varies with device

Days Since Update

149

Aging

Analysis Summary

Amazon Music has a large and diverse music library and benefits for Prime members, but faces significant pain points with ads, bugs, and performance issues. Recent changes in pricing and benefits have led to mixed user sentiment and potential churn, while competition from services like Spotify poses a medium risk to its viability.

Rating Distribution

5★

55.5%

4★

5.0%

3★

6.0%

2★

6.5%

1★

27.0%

Pain Points

ads · 9.0% of reviews
Excessive advertisements disrupting the user experience
bugs · 8.0% of reviews
Various bugs affecting app functionality
ux · 1.0% of reviews
User interface issues
performance · 7.0% of reviews
Slow loading times and general performance issues
missing_features · 1.0% of reviews
Lack of certain features
playlist_issues · 9.0% of reviews
Problems with playlist management
connection_issues · 10.0% of reviews
Issues with offline listening and connectivity
music_selection · 4.0% of reviews
Limited music selection
free_streaming · 6.0% of reviews
Issues with free streaming
Prime_benefits · 9.0% of reviews
Prime membership benefits issues

Praised Features

vast_music_library · 6.0% of reviews
Large and diverse music library
Prime_benefits · 5.0% of reviews
Benefits for Prime members

Feature Requests

more_customization
Request for more customization options

Bug Reports

app_crashes · 3.0% of reviews
Application crashes
playback_issues · 9.0% of reviews
Problems with music playback
interface_issues · 1.0% of reviews
UI/UX interface problems
playlist_issues · 9.0% of reviews
Playlist management issues
connection_issues · 10.0% of reviews
Offline and connectivity problems

Competitive Position

Amazon Music holds a strong market position due to its vast music library and integration with Amazon Prime, but faces challenges from competitors like Spotify in terms of user experience and pricing.