Zepto: Groceries in minutes
Zepto Marketplace Private Limited
Analysis Summary
Zepto is praised for its zero-fee policy and quick delivery service, but faces significant challenges with delivery delays, customer support, and product quality. While its pricing is competitive,...
Rating Distribution
Pain Points
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delivery_issues
· 10.0% of reviews
Problems with timely and accurate delivery of orders
-
customer_support
· 3.0% of reviews
Issues with customer service responsiveness and effectiveness
-
product_quality
· 3.0% of reviews
Concerns about the quality and condition of delivered products
-
pricing_issues
Perceived issues with pricing transparency and fairness
-
delivery_speed
· 9.0% of reviews
Concerns about the speed of delivery
-
product_variety
· 1.0% of reviews
Limited range of products available
-
price_competitiveness
· 1.0% of reviews
Perceived lack of competitive pricing
-
app_crashes
Issues with app stability and crashes
-
delivery_tracking
· 1.0% of reviews
Problems with tracking orders
-
quick_delivery
· 15.0% of reviews
Praise for the speed of delivery
-
product_quality
· 8.0% of reviews
Praise for product quality
-
pricing
· 11.0% of reviews
Praise for pricing
-
cash_on_delivery
Issues with cash on delivery service
-
payment_issues
· 1.0% of reviews
Problems with payment processing
Praised Features
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zero_fees
· 4.0% of reviews
No hidden fees or charges
-
product_variety
· 7.0% of reviews
Wide range of products available
-
quick_delivery
· 15.0% of reviews
Fast delivery service
-
pricing
· 11.0% of reviews
Competitive pricing
Feature Requests
-
leave_at_doorstep
· 1.0% of reviews
Option to have items left at the doorstep
Bug Reports
-
app_crashes
App crashes and instability
Competitive Position
Zepto is positioned as a leading quick commerce app in India, but faces stiff competition from other services that offer better delivery times and customer support.
