Zepto Marketplace Private Limited
Zepto is praised for its zero-fee policy and quick delivery service, but faces significant challenges with delivery delays, customer support, and product quality. While its pricing is competitive,...
Problems with timely and accurate delivery of orders
Issues with customer service responsiveness and effectiveness
Concerns about the quality and condition of delivered products
Perceived issues with pricing transparency and fairness
Concerns about the speed of delivery
Limited range of products available
Perceived lack of competitive pricing
Issues with app stability and crashes
Problems with tracking orders
Praise for the speed of delivery
Praise for product quality
Praise for pricing
Issues with cash on delivery service
Problems with payment processing
No hidden fees or charges
Wide range of products available
Fast delivery service
Competitive pricing
Option to have items left at the doorstep
App crashes and instability
Zepto is positioned as a leading quick commerce app in India, but faces stiff competition from other services that offer better delivery times and customer support.