Venmo — Reviews & Insights
Venmo
Analysis Summary
Venmo is widely used for its ease of money transfer, but persistent issues with customer service, account management, and crypto trading are causing significant user dissatisfaction and leading to...
Rating Distribution
Pain Points
-
customer_service
· 33.0% of reviews
Issues with customer support responsiveness and effectiveness
-
account_issues
· 27.0% of reviews
Problems with account access, freezing, and suspension
-
app_performance
· 21.0% of reviews
Issues with app stability and functionality
-
money_transfer
· 30.3% of reviews
Issues related to money transfer functionality.
-
ux_issues
· 22.0% of reviews
User interface and experience problems
-
crypto_trading
· 16.0% of reviews
Issues with buying and selling cryptocurrency
-
notification_issues
· 11.3% of reviews
Issues related to notifications.
-
Ease of use
· 23.0% of reviews
Difficulty in using the app easily
-
Rewards
· 2.0% of reviews
Issues with rewards program
-
UI glitches
· 10.0% of reviews
Graphical and interface glitches
-
Venmo_card
· 37.7% of reviews
Issues related to the Venmo card.
-
App crashes
· 9.3% of reviews
Issues related to app crashes.
-
user_interface
· 8.0% of reviews
Issues related to the user interface.
Praised Features
-
money_transfer
· 12.7% of reviews
Ease and efficiency of money transfer
-
Ease of use
· 10.0% of reviews
Overall user experience and simplicity
-
Rewards
· 6.3% of reviews
Features related to rewards.
Feature Requests
-
Better customer support
· 16.0% of reviews
Requests for improved customer support.
-
Yearly statements
· 0.3% of reviews
Requests for yearly financial statements
Bug Reports
-
App crashes
· 20.7% of reviews
Issues related to app crashes.
-
UI glitches
· 10.0% of reviews
Reports of visual and interface glitches
Competitive Position
Venmo faces stiff competition due to its issues with customer service and account management, but it remains popular for its ease of use and money transfer capabilities.
Similar Apps
Looking for Alternatives?
See the best alternatives to Venmo, with pricing comparisons and feature breakdowns.
Browse Apps Like Venmo