Venmo — Reviews & Insights

Name: Venmo
Rating: 4.85 (15466218 reviews)

Venmo

★ 4.85 (15.5M) Finance iOS Free

Or ask: Compare Venmo to its top alternatives What do Venmo users complain about most? Is Venmo still actively maintained? Best-rated Venmo alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 53

Rating

4.85

15.5M ratings

Reviews/Month

1500

Trend: declining

Last Updated

Jan 28, 2026

v26.1.0

Days Since Update

139

Aging

Analysis Summary

Venmo is widely used for its ease of money transfer but suffers from significant customer service issues, account suspension problems, and occasional app crashes. Users express mixed sentiment towards the app, with a notable negative reaction to recent updates. Competitive pressures from apps like Cash App highlight areas for improvement in customer support and app stability.

Rating Distribution

5★

14.0%

4★

1.0%

3★

6.0%

2★

8.0%

1★

71.0%

Pain Points

customer_service · 13.0% of reviews
Issues related to the responsiveness and effectiveness of customer support.
account_issues · 27.0% of reviews
Problems related to account suspension, freezing, and verification issues.
app_performance · 20.0% of reviews
Issues related to the app's stability and speed.
money_transfer · 26.0% of reviews
Issues related to the process and reliability of money transfers.
ux_issues · 8.0% of reviews
User experience issues related to the app's interface and usability.
crypto_trading · 3.0% of reviews
Issues related to the app's cryptocurrency trading features.
notification_issues
Issues related to notifications and alerts.
Ease of use · 10.0% of reviews
Ease of using the app for transactions.
Rewards · 1.0% of reviews
Feedback on the rewards program.
UI glitches · 3.0% of reviews
Issues related to glitches in the user interface.
Venmo_card · 19.0% of reviews
Issues related to the Venmo debit card.
App crashes · 5.0% of reviews
Issues related to the app crashing.
user_interface · 2.0% of reviews
Issues related to the app’s user interface.

Praised Features

money_transfer · 11.0% of reviews
Praise for the money transfer feature.
Ease of use · 4.0% of reviews
Praise for the app’s ease of use.
Rewards
Praise for the rewards program.

Feature Requests

Better customer support · 10.0% of reviews
Request for improved customer support.
Yearly statements
Request for yearly account statements.

Bug Reports

App crashes · 5.0% of reviews
Reports of the app crashing.
UI glitches · 3.0% of reviews
Reports of glitches in the user interface.

Competitive Position

Venmo holds a competitive position in the peer-to-peer payment market but faces challenges in customer service and app stability, which could affect its market share.