PayPal - Pay, Send, Save reviews: complaints, praise and verdict
PayPal, Inc.
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Users are increasingly frustrated with PayPal due to excessive ads, poor customer service, and app performance issues. While some praise the app's security and ease of use, many are considering switching to competitors with better experiences.
Rating Distribution
Pain Points
-
customer_service
Issues with customer support
-
app_performance
· 23.0% of reviews
App crashes and slow performance
-
usability
· 25.0% of reviews
Difficulty navigating the app
-
functionality
· 1.0% of reviews
Missing features
-
overall_app_experience
· 13.0% of reviews
Excessive ads
Praised Features
-
security
· 1.0% of reviews
Security measures
-
easy_to_use
· 1.0% of reviews
Ease of use
Feature Requests
-
iPad version?
Request for iPad version
Bug Reports
-
app_crashes
· 22.0% of reviews
App crashes
-
login_issues
· 2.0% of reviews
Login issues
Competitive Position
PayPal faces stiff competition from other fintech apps that offer better user experiences and fewer ads.
Frequently asked questions about PayPal - Pay, Send, Save
What do PayPal - Pay, Send, Save users complain about most?
The most common complaint in PayPal - Pay, Send, Save reviews is usability (25% of reviews), followed by app_performance (23% of reviews) and overall_app_experience (13% of reviews). Difficulty navigating the app.
What do users like about PayPal - Pay, Send, Save?
Users praise PayPal - Pay, Send, Save most for security (1% of reviews), then easy_to_use (1% of reviews). Security measures.
Is PayPal - Pay, Send, Save worth it?
Yes for most users: PayPal - Pay, Send, Save holds a 4.8 rating from 6,298,953 ratings. Users are increasingly frustrated with PayPal due to excessive ads, poor customer service, and app performance issues. While some praise the app's security and ease of use, many are considering switching to competitors with better experiences. Reviews describe pricing as mixed. The main reason users leave is ads.
How many monthly downloads does PayPal - Pay, Send, Save have?
PayPal - Pay, Send, Save gets about 1.2M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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