PayPal - Pay, Send, Save reviews: complaints, praise and verdict
PayPal Mobile
Data as of October 23, 2026. Review analysis of 100 reviews generated October 23, 2026.
By the numbers (App Vulture estimates, data as of October 23, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
PayPal's app receives mixed reviews with users praising its payment functionality and cryptocurrency support but criticizing persistent bugs, login issues, and poor customer service. The app's viability is threatened by these issues, and users are increasingly considering leaving due to these problems.
Rating Distribution
Pain Points
-
account issues
· 18.0% of reviews
Users report issues with account access and management.
-
customer service
· 8.0% of reviews
Users express dissatisfaction with customer service responsiveness.
-
login issues
· 12.0% of reviews
Users report difficulties logging into the app.
Praised Features
-
payment functionality
· 5.0% of reviews
Users appreciate the app's ability to facilitate payments.
-
cryptocurrency support
· 1.0% of reviews
Users value the ability to buy, sell, and hold cryptocurrencies.
Feature Requests
-
availability in more countries
· 3.0% of reviews
Users request the app's availability in additional countries.
Bug Reports
-
account verification issues
· 16.0% of reviews
Users report problems with account verification.
-
login issues
· 12.0% of reviews
Users report difficulties logging into the app.
-
app crashes
· 16.0% of reviews
Users report the app crashing frequently.
Competitive Position
PayPal maintains a strong market position but faces stiff competition from other digital payment services.
Frequently asked questions about PayPal - Pay, Send, Save
What do PayPal - Pay, Send, Save users complain about most?
The most common complaint in PayPal - Pay, Send, Save reviews is account issues (18% of reviews), followed by login issues (12% of reviews) and customer service (8% of reviews). Users report issues with account access and management.
What do users like about PayPal - Pay, Send, Save?
Users praise PayPal - Pay, Send, Save most for payment functionality (5% of reviews), then cryptocurrency support (1% of reviews). Users appreciate the app's ability to facilitate payments.
Is PayPal - Pay, Send, Save worth it?
Yes with caveats: PayPal - Pay, Send, Save holds a 4.2 rating from 3,741,122 ratings, and the most common complaint is account issues. PayPal's app receives mixed reviews with users praising its payment functionality and cryptocurrency support but criticizing persistent bugs, login issues, and poor customer service. The app's viability is threatened by these issues, and users are increasingly considering leaving due to these problems. Reviews describe pricing as mixed. The main reason users leave is bugs.
How many monthly downloads does PayPal - Pay, Send, Save have?
PayPal - Pay, Send, Save gets about 2.1M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 23, 2026).
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