Uber - Request a ride — Reviews & Insights
Uber Technologies, Inc.
Analysis Summary
Uber receives generally positive feedback for its driver service and pricing transparency, but users frequently express concerns about app performance, pricing, and occasional service reliability...
Rating Distribution
Pain Points
-
pricing
· 4.0% of reviews
Concerns about the cost of rides and unexpected surcharges
-
app_performance
· 5.7% of reviews
Issues with the app's performance and reliability.
-
driver service
· 5.7% of reviews
Problems with driver behavior and service quality
-
service_reliability
· 10.0% of reviews
Issues with the reliability of service availability.
-
app_features
· 2.7% of reviews
Issues with specific app features.
-
bug_reports
· 3.3% of reviews
Reports of app freezing and other technical issues.
-
driver service
· 9.0% of reviews
Concerns about the quality and behavior of drivers.
-
app freezing
· 0.7% of reviews
App freezing issues
Praised Features
-
pricing transparency
· 0.3% of reviews
Users appreciate the clear and upfront pricing.
-
driver service
· 45.7% of reviews
Users frequently commend the quality of driver service.
-
app_features
· 0.3% of reviews
Useful and intuitive app features
Feature Requests
-
disable all marketing notifications
Request to turn off promotional and marketing notifications
Bug Reports
-
app freezing
· 2.7% of reviews
Reports of the app freezing and becoming unresponsive.
Competitive Position
Uber maintains a strong market position due to its extensive service availability and well-regarded driver service, though it faces competition on pricing and features.
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