Uber - Rides, Eats, Hotels reviews: complaints, praise and verdict
Uber Technologies, Inc.
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Uber receives mixed to negative feedback regarding pricing, app performance, and driver service. While praised for pricing transparency and driver professionalism, users frequently complain about high costs, app glitches, and unreliable service. Competitive pressures and user churn risks are notable.
Rating Distribution
Pain Points
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pricing
· 8.0% of reviews
Issues related to the cost of rides and services.
-
app_performance
· 3.0% of reviews
Problems with the app's functionality and speed.
-
driver service
· 5.0% of reviews
Concerns about the quality of service provided by drivers.
-
service_reliability
· 12.0% of reviews
Issues with the dependability of Uber's services.
-
app_features
· 1.0% of reviews
Problems with specific features of the app.
-
bug_reports
· 2.0% of reviews
Technical issues and bugs within the app.
Praised Features
-
pricing transparency
· 1.0% of reviews
Appreciation for clear and upfront pricing.
-
driver service
· 33.0% of reviews
Positive experiences with drivers.
-
app_features
Admiration for useful app features.
Feature Requests
-
disable all marketing notifications
Request to turn off promotional messages.
Bug Reports
-
app freezing
· 2.0% of reviews
Issues where the app stops responding.
Competitive Position
Uber maintains a strong market position but faces increasing competition and user dissatisfaction with service quality and pricing.
Frequently asked questions about Uber - Rides, Eats, Hotels
What do Uber - Rides, Eats, Hotels users complain about most?
The most common complaint in Uber - Rides, Eats, Hotels reviews is service_reliability (12% of reviews), followed by pricing (8% of reviews) and driver service (5% of reviews). Issues with the dependability of Uber's services.
What do users like about Uber - Rides, Eats, Hotels?
Users praise Uber - Rides, Eats, Hotels most for driver service (33% of reviews), then pricing transparency (1% of reviews) and app_features (0% of reviews). Positive experiences with drivers.
Is Uber - Rides, Eats, Hotels worth it?
Yes for most users: Uber - Rides, Eats, Hotels holds a 4.9 rating from 17,142,170 ratings. Uber receives mixed to negative feedback regarding pricing, app performance, and driver service. While praised for pricing transparency and driver professionalism, users frequently complain about high costs, app glitches, and unreliable service. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does Uber - Rides, Eats, Hotels have?
Uber - Rides, Eats, Hotels gets about 690K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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