Uber - Request a ride reviews: complaints, praise and verdict
Uber Technologies, Inc.
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Uber receives generally positive feedback for its upfront pricing and safety features, but users frequently complain about high and unexpected costs, performance issues, and ineffective complaint resolution. While the freemium model is appreciated, pricing concerns are a significant reason for churn. The app faces medium risk due to these issues and strong competition from other ride-hailing services.
Rating Distribution
Pain Points
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pricing
· 9.0% of reviews
Issues related to the cost of rides and perceived high expenses.
-
performance
· 5.0% of reviews
Problems with the app's functionality and ride-matching.
-
complaint mechanism
Issues with the effectiveness of the complaint resolution process.
Praised Features
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upfront pricing
Appreciation for clear, upfront pricing without hidden fees.
-
reservation
Praise for the ability to reserve rides in advance.
-
safety features
· 6.0% of reviews
Recognition of Uber's safety measures and features.
Feature Requests
-
search bar
Request for an improved search bar for easier navigation.
Bug Reports
-
app slowdown
· 1.0% of reviews
Reports of the app running slowly or crashing.
Competitive Position
Uber maintains a strong market position but faces stiff competition from other ride-hailing services that offer better pricing and reliability.
Frequently asked questions about Uber - Request a ride
What do Uber - Request a ride users complain about most?
The most common complaint in Uber - Request a ride reviews is pricing (9% of reviews), followed by performance (5% of reviews) and complaint mechanism (0% of reviews). Issues related to the cost of rides and perceived high expenses.
What do users like about Uber - Request a ride?
Users praise Uber - Request a ride most for safety features (6% of reviews), then upfront pricing (0% of reviews) and reservation (0% of reviews). Recognition of Uber's safety measures and features.
Is Uber - Request a ride worth it?
Yes for most users: Uber - Request a ride holds a 4.7 rating from 20,222,998 ratings. Uber receives generally positive feedback for its upfront pricing and safety features, but users frequently complain about high and unexpected costs, performance issues, and ineffective complaint resolution. While the freemium model is appreciated, pricing concerns are a significant reason for churn. Reviews describe pricing as negative. The main reason users leave is pricing.
How many monthly downloads does Uber - Request a ride have?
Uber - Request a ride gets about 1.8M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
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