Uber - Request a ride — Reviews & Insights
Uber Technologies, Inc.
Analysis Summary
Uber receives generally positive feedback for its upfront pricing and safety features, but faces significant criticism regarding hidden fees, long wait times, and poor complaint resolution. Users are...
Rating Distribution
Pain Points
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pricing
· 9.7% of reviews
Users report unexpected and hidden fees, leading to higher costs than estimated.
-
performance
· 13.7% of reviews
Issues with long wait times and unreliable ride availability.
-
complaint mechanism
· 8.3% of reviews
Users report difficulties in getting their complaints resolved.
-
app crashes
· 13.7% of reviews
Reports of the app crashing or not functioning properly.
-
safety
· 2.7% of reviews
Concerns about driver behavior and safety.
Praised Features
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upfront pricing
· 3.0% of reviews
Appreciation for transparent and upfront pricing.
-
safety features
· 2.3% of reviews
Users highlight the safety measures implemented by Uber.
-
reservation
· 3.0% of reviews
Users appreciate the ability to reserve rides in advance.
Feature Requests
-
search bar
Users request an improved search bar for easier navigation.
Bug Reports
-
app slowdown
· 7.0% of reviews
Users report the app running slowly and lagging.
Competitive Position
Uber maintains a strong market position but faces competition from apps offering more transparent pricing and better user experiences.
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