SONIC Drive-In - Order Online — Reviews & Insights
Sonic
Analysis Summary
Users are largely dissatisfied with the SONIC Drive-In app due to frequent crashes, a confusing user interface, and negative changes in the rewards program. The negative sentiment towards recent...
Rating Distribution
Pain Points
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ux
· 36.7% of reviews
User interface and experience issues
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checkout issues
· 20.0% of reviews
Problems during the order placement and checkout process
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payment methods
· 15.3% of reviews
Issues related to payment processing
-
login issues
· 14.0% of reviews
Difficulties in signing into the app
-
exclusive offers
· 47.7% of reviews
Issues with promotional offers and rewards
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bugs
· 33.0% of reviews
General software bugs
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payment defaults
· 3.3% of reviews
Issues with default payment settings
-
menu organization
· 4.3% of reviews
Problems with how the menu is organized
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service
· 36.7% of reviews
Service-related issues
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customization options
· 11.0% of reviews
Lack of customization features
-
ordering ahead
· 9.3% of reviews
Issues with ordering food in advance
-
app crashes
· 24.7% of reviews
The app frequently crashes
-
payment issues
· 7.0% of reviews
Problems with payment processing
-
sign-in issues
· 13.3% of reviews
Problems with signing into the app
Praised Features
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ordering ahead
· 0.7% of reviews
Praising the ability to order ahead
-
service
· 1.7% of reviews
Quality of service provided
Feature Requests
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tipping functionality
· 0.7% of reviews
Add an option to tip drivers
-
menu options
· 1.3% of reviews
Request for more menu options
Bug Reports
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app crashes
· 25.3% of reviews
The app frequently crashes
-
login issues
· 11.7% of reviews
Problems with signing into the app
Competitive Position
Sonic's app is facing stiff competition from other fast food chains with more user-friendly apps and better pricing. The app's current issues are pushing users towards alternatives.
