Rakuten Viber Messenger
Viber Media
⚠ Sentiment Storm (mild)
Rating
4.14
16.8M ratings
Reviews/Month
1154
Trend: declining
Last Updated
Mar 4, 2026
Varies with device
Days Since Update
13
Active
Analysis Summary
Rakuten Viber Messenger is praised for its secure messaging and free calling features, but users frequently report issues with ads, account activation, and app performance. The increasing number of...
Rating Distribution
Pain Points
-
ads
· 5.0% of reviews
Unwanted and intrusive advertisements
-
registration
· 6.0% of reviews
Difficulty in account activation and verification
-
performance
· 6.0% of reviews
App crashes and slow performance
-
free calls
· 10.0% of reviews
Issues with Viber Out service
-
user interface
· 1.0% of reviews
UI bugs and issues
-
contact sync issues
· 1.0% of reviews
Problems with syncing contacts
Praised Features
-
end-to-end encryption
Secure messaging
-
free calls
· 4.0% of reviews
Free audio and video calls
-
group chats
Group chat functionality
Feature Requests
-
muting business chats
· 1.0% of reviews
Option to mute promotional messages
Bug Reports
-
file transfer issues
· 2.0% of reviews
Problems sending files
-
contact photo storage
· 1.0% of reviews
Profile photos not saved
Competitive Position
Viber maintains a strong position in the market due to its free calling and messaging features, but faces competition from apps like WhatsApp and Signal.
