Microsoft 365 Copilot
Microsoft Corporation
Analysis Summary
Users are experiencing significant issues with the Microsoft 365 Copilot app, particularly with functionality, crashes, and the loss of document editing capabilities. While the app remains free, user...
Rating Distribution
Pain Points
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functionality
· 30.0% of reviews
Issues with app functionality and performance
-
app crashes
· 9.0% of reviews
Application crashes and freezes
-
login issues
· 1.0% of reviews
Problems with logging into the app
-
loading issues
· 6.0% of reviews
Slow loading times and app delays
-
overall utility
· 13.0% of reviews
Decline in overall utility and usefulness
-
restore original functionality
· 4.0% of reviews
Requests to restore previous functionality
-
document editing
· 17.0% of reviews
Issues with document editing capabilities
Praised Features
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AI integration
· 1.0% of reviews
AI-assisted productivity features
-
user-friendly
· 5.0% of reviews
Ease of use and navigation
Feature Requests
-
restore original functionality
· 4.0% of reviews
Requests to restore previous functionality
Bug Reports
-
app crashes
· 9.0% of reviews
Application crashes and freezes
-
login issues
· 1.0% of reviews
Problems with logging into the app
-
loading issues
· 6.0% of reviews
Slow loading times and app delays
Competitive Position
The app's market positioning is at risk due to declining user satisfaction and functionality issues.
