Grubhub: Food Delivery
GrubHub.com
⚠ Sentiment Storm (severe)
Rating
4.75
4.6M ratings
Reviews/Month
294
Trend: declining
Last Updated
Feb 5, 2026
v2026.5.1
Days Since Update
40
Active
Analysis Summary
Grubhub is facing significant user dissatisfaction due to high prices, frequent delivery delays, and a clunky user experience. While some users appreciate the no-fee policy on large orders, the...
Rating Distribution
Pain Points
-
performance
· 9.0% of reviews
Delivery delays and issues
-
pricing
· 9.0% of reviews
High prices and hidden fees
-
ux
· 2.0% of reviews
Clunky interface and confusing navigation
-
bugs
· 4.0% of reviews
App crashes and order placement issues
-
payment issues
· 1.0% of reviews
Payment processing problems
Praised Features
-
no fees on $50+ orders
No delivery or service fees on large orders
-
Grubhub+
· 28.0% of reviews
Membership benefits
Competitive Position
Grubhub faces stiff competition from other food delivery services, particularly in terms of pricing and delivery performance.
