Google Maps — Reviews & Insights

Name: Google Maps
Rating: 3.25 (19450601 reviews)

Google LLC

★ 3.25 (19.5M) Maps And Navigation Android Free

Or ask: Compare Google Maps to its top alternatives What do Google Maps users complain about most? Is Google Maps still actively maintained? Best-rated Google Maps alternative right now?

Rating

3.25

19.5M ratings

Reviews/Month

200

Trend: stable

Last Updated

Mar 6, 2026

Varies with device

Days Since Update

102

Aging

Analysis Summary

Google Maps is widely praised for its real-time navigation and offline maps, but users frequently report issues with accuracy, app crashes, and GPS signal loss. While the freemium model is well-received, technical problems and competition from other navigation apps pose medium-level risks to its long-term viability.

Rating Distribution

5★

56.5%

4★

6.5%

3★

4.0%

2★

7.0%

1★

26.0%

Pain Points

accuracy · 12.0% of reviews
Issues with the accuracy of directions and location data.
update_issues · 6.0% of reviews
Problems arising from recent updates.
navigation · 10.0% of reviews
Navigation-related issues.
app crashes · 7.0% of reviews
The app crashes unexpectedly.
interface_issues · 6.0% of reviews
Issues with the app's user interface.

Praised Features

real-time navigation · 6.0% of reviews
Praise for the app's real-time navigation capabilities.
offline maps · 2.0% of reviews
Praise for the app's offline maps feature.

Feature Requests

temporary business announcements
Request for temporary business announcements.

Bug Reports

GPS signal loss · 6.0% of reviews
Reports of GPS signal loss.
app crashes · 7.0% of reviews
Reports of the app crashing.

Competitive Position

Google Maps maintains a strong market position due to its comprehensive features and widespread user base, but faces stiff competition from specialized navigation apps like Waze.