Google Maps — Reviews & Insights

Name: Google Maps
Rating: 3.25 (19467431 reviews)

Google LLC

★ 3.25 (19.5M) Maps And Navigation Android Free

Or ask: Compare Google Maps to its top alternatives What do Google Maps users complain about most? Is Google Maps still actively maintained? Best-rated Google Maps alternative right now?

Rating

3.25

19.5M ratings

Reviews/Month

200

Trend: stable

Last Updated

Mar 6, 2026

Varies with device

Days Since Update

129

Aging

Analysis Summary

Google Maps receives mixed reviews, with users praising its real-time navigation and offline maps but criticizing frequent app crashes, navigation inaccuracies, and GPS signal loss. The app’s freemium model with ads is generally well-received, though some users express frustration with ad frequency. Persistent bugs and navigation issues are major reasons for user churn, posing a medium-level risk to the app’s viability.

Rating Distribution

5★

59.5%

4★

7.5%

3★

3.5%

2★

5.5%

1★

24.0%

Pain Points

accuracy · 10.0% of reviews
Issues with the precision of location and route information.
app crashes · 5.0% of reviews
Instances where the app unexpectedly closes or freezes.
navigation · 7.0% of reviews
Problems with the navigation feature.
interface_issues · 3.0% of reviews
Problems with the user interface and experience.

Praised Features

real-time navigation · 1.0% of reviews
Live traffic updates and navigation assistance.
offline maps · 3.0% of reviews
Ability to download maps for offline use.

Feature Requests

temporary business announcements
Request for temporary notifications about businesses.

Bug Reports

GPS signal loss · 5.0% of reviews
Issues with GPS accuracy and signal.
app crashes · 5.0% of reviews
Instances where the app unexpectedly closes or freezes.

Competitive Position

Google Maps maintains a strong market position due to its comprehensive features and widespread user base, but faces competition from specialized navigation apps like Waze.