Facebook — Reviews & Insights
Meta Platforms, Inc.
Analysis Summary
Facebook continues to be a popular social networking platform, valued for its social connection features and marketplace. However, it faces significant challenges with excessive ads, privacy...
Rating Distribution
Pain Points
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ads
· 19.0% of reviews
Excessive advertisements disrupting user experience
-
privacy
· 2.0% of reviews
Concerns about data privacy and security
-
marketplace
· 4.7% of reviews
Issues with Facebook Marketplace functionality
-
notification_issues
· 2.7% of reviews
Problems with notification badges and alerts
-
crashes
· 13.3% of reviews
Application crashes and freezes
-
content_filtering
· 13.0% of reviews
Perceived bias in content moderation and filtering
-
customer_service
· 3.7% of reviews
Problems with customer support and help
-
social_connection
· 14.0% of reviews
Difficulties in maintaining social connections
-
content_creation
· 0.3% of reviews
Difficulties in creating and sharing content
-
ad_reduction
· 18.0% of reviews
Requests for fewer advertisements
-
better_privacy
Desire for improved privacy controls
-
more_transparency
· 1.0% of reviews
Demand for more transparency in operations
-
music_pausing
· 4.0% of reviews
Issues with music playback being interrupted
-
share_visibility
· 3.0% of reviews
Concerns about visibility of shared content
-
video_playback
· 1.0% of reviews
Problems with video streaming
-
more_privacy_controls
Requests for additional privacy controls
Praised Features
-
social_connection
· 12.0% of reviews
Valued for maintaining social connections
-
marketplace
· 2.7% of reviews
Appreciation for the Facebook Marketplace
-
engagement_for_new_businesses
· 5.7% of reviews
Support for new business engagement
-
content_creation
· 2.0% of reviews
Positive feedback on creating and sharing content
Feature Requests
-
ad_reduction
· 17.0% of reviews
Requests for fewer advertisements
-
better_privacy
Demand for improved privacy controls
-
more_transparency
· 1.0% of reviews
Demand for more transparency in operations
-
more_privacy_controls
Requests for additional privacy controls
Bug Reports
-
crashes
· 9.0% of reviews
Application crashes and freezes
-
marketplace_crashing
· 3.3% of reviews
Marketplace causing app crashes
-
bug
· 8.3% of reviews
General bugs affecting app functionality
Competitive Position
Facebook maintains a strong market position due to its extensive user base and social connectivity features, but faces competition from platforms offering cleaner ad experiences and more direct communication.
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